Data / Consumer complaints / Flexible Finance, Inc.
Flexible Finance, Inc.: 218 CFPB consumer complaints in the last 3 years
Flexible Finance, Inc. drew 218 consumer complaints in the CFPB database in the three years to November 6, 2026, and 267 since 2022. The largest group, 55, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Incorrect information on your report” with 25. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.
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- 218Complaints, last 3 years
- 267Complaints, all years
- 100.0%Responded on time
- 0.0%Closed with relief
- 9Products
- Oct 22, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 106 |
| 2025 | 68 |
| 2024 | 38 |
| 2023 | 44 |
| 2022 | 11 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 55 | 25.2% |
| Credit reporting or other personal consumer reports | 53 | 24.3% |
| Money transfer, virtual currency, or money service | 43 | 19.7% |
| Debt collection | 37 | 17% |
| Checking or savings account | 15 | 6.9% |
| Debt or credit management | 7 | 3.2% |
| Credit card | 6 | 2.8% |
| Mortgage | 1 | 0.5% |
| Prepaid card | 1 | 0.5% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 25 | 11.5% |
| Problem when making payments | 15 | 6.9% |
| Attempts to collect debt not owed | 12 | 5.5% |
| Improper use of your report | 12 | 5.5% |
| Other transaction problem | 12 | 5.5% |
| Problem with a company's investigation into an existing problem | 10 | 4.6% |
| False statements or representation | 9 | 4.1% |
| Getting a line of credit | 9 | 4.1% |
| Problem with a lender or other company charging your account | 9 | 4.1% |
| Written notification about debt | 9 | 4.1% |
| Problem with a company's investigation into an existing issue | 8 | 3.7% |
| Charged fees or interest you didn't expect | 7 | 3.2% |
| Unauthorized transactions or other transaction problem | 7 | 3.2% |
| Getting the loan | 6 | 2.8% |
| Confusing or missing disclosures | 5 | 2.3% |
| Other service problem | 5 | 2.3% |
| Took or threatened to take negative or legal action | 5 | 2.3% |
| Confusing or misleading advertising or marketing | 4 | 1.8% |
| Managing an account | 4 | 1.8% |
| Problem with the payoff process at the end of the loan | 4 | 1.8% |
| Fraud or scam | 3 | 1.4% |
| Trouble accessing funds in your mobile or digital wallet | 3 | 1.4% |
| Unexpected or other fees | 3 | 1.4% |
| Didn't provide services promised | 2 | 0.9% |
| Electronic communications | 2 | 0.9% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 218 | 100% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 58 | 26.6% |
| Georgia | 25 | 11.5% |
| Florida | 24 | 11% |
| California | 14 | 6.4% |
| North Carolina | 12 | 5.5% |
| Michigan | 9 | 4.1% |
| Arizona | 8 | 3.7% |
| Ohio | 6 | 2.8% |
| Colorado | 5 | 2.3% |
| Nevada | 5 | 2.3% |
| Maryland | 4 | 1.8% |
| Oregon | 4 | 1.8% |
| Utah | 4 | 1.8% |
| Washington | 4 | 1.8% |
| Alabama | 3 | 1.4% |
| Illinois | 3 | 1.4% |
| Tennessee | 3 | 1.4% |
| Indiana | 2 | 0.9% |
| Kentucky | 2 | 0.9% |
| Louisiana | 2 | 0.9% |
| Mississippi | 2 | 0.9% |
| New Hampshire | 2 | 0.9% |
| Oklahoma | 2 | 0.9% |
| Pennsylvania | 2 | 0.9% |
| Virginia | 2 | 0.9% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 22, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 15, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| October 3, 2026 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| September 22, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| September 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 11, 2026 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| August 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Unexpected fees | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| August 20, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| August 8, 2026 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| August 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| August 6, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| August 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| August 1, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| July 28, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| July 21, 2026 | Prepaid card | Trouble using the card | Closed with explanation | consumerfinance.gov |
| July 19, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| July 15, 2026 | Debt collection | Written notification about debt | Closed with explanation | consumerfinance.gov |
| July 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| July 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| July 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Unexpected fees | Closed with explanation | consumerfinance.gov |
| July 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| July 3, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| July 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| June 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| June 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 21, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 18, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Every company with Debt collection complaints
- Consumer complaints in Texas
- Consumer complaints in Georgia
- Consumer complaints in Florida
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.