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Data / Consumer complaints / Firstsource Business Process Services, LLC

Firstsource Business Process Services, LLC: 706 CFPB consumer complaints in the last 3 years

Firstsource Business Process Services, LLC drew 706 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,507 since 2013. The largest group, 599, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 239. The company responded on time to 99.9% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in California
  • 706Complaints, last 3 years
  • 1,507Complaints, all years
  • 99.9%Responded on time
  • 0.0%Closed with relief
  • 7Products
  • Oct 23, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6257
2025260
2024172
2023109
202275
202178
202058
201960
201874
201779
201685
201594
201481
201325

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection59984.8%
Credit reporting or other personal consumer reports7610.8%
Credit card172.4%
Debt or credit management71%
Payday loan, title loan, personal loan, or advance loan30.4%
Vehicle loan or lease30.4%
Checking or savings account10.1%

Issues

IssueComplaintsShare
Attempts to collect debt not owed23933.9%
False statements or representation11316%
Written notification about debt10715.2%
Electronic communications608.5%
Communication tactics537.5%
Incorrect information on your report365.1%
Improper use of your report273.8%
Took or threatened to take negative or legal action192.7%
Problem with a company's investigation into an existing problem131.8%
Threatened to contact someone or share information improperly81.1%
Other features, terms, or problems50.7%
Getting a credit card40.6%
Problem with a purchase shown on your statement20.3%
Problem with customer service20.3%
Struggling to pay your bill20.3%
Charged fees or interest you didn't expect10.1%
Charged upfront or unexpected fees10.1%
Closing your account10.1%
Confusing or misleading advertising or marketing10.1%
Confusing or missing disclosures10.1%
Credit monitoring or identity theft protection services10.1%
Didn't provide services promised10.1%
Getting a loan or lease10.1%
Problem caused by your funds being low10.1%
Problem when making payments10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation67495.5%
In progress324.5%

States

StateComplaintsShare
California9413.3%
Texas8211.6%
Florida669.3%
Georgia517.2%
Pennsylvania324.5%
New York314.4%
North Carolina284%
Louisiana273.8%
Illinois263.7%
New Jersey253.5%
Michigan223.1%
Ohio223.1%
Maryland213%
South Carolina152.1%
Virginia142%
Nevada121.7%
Colorado111.6%
Indiana111.6%
Massachusetts101.4%
Kentucky91.3%
Utah91.3%
Alabama71%
Mississippi71%
Oregon71%
Tennessee71%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 22, 2026Vehicle loan or leaseRepossessionIn progressconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 19, 2026Debt collectionElectronic communicationsIn progressconsumerfinance.gov
October 19, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 18, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 18, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
October 17, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 15, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 15, 2026Debt or credit managementProblem with customer serviceIn progressconsumerfinance.gov
October 13, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 13, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 12, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 12, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 11, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 8, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 7, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 6, 2026Debt collectionCommunication tacticsIn progressconsumerfinance.gov
October 3, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 1, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 30, 2026Debt or credit managementConfusing or misleading advertising or marketingIn progressconsumerfinance.gov
September 28, 2026Debt collectionCommunication tacticsIn progressconsumerfinance.gov
September 26, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
September 25, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
September 21, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
September 21, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
September 17, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
September 16, 2026Debt collectionElectronic communicationsIn progressconsumerfinance.gov
September 14, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
September 13, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 10, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 10, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 10, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
September 9, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 8, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 8, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
September 7, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 5, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 3, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 31, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 31, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
August 28, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
August 27, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 25, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
August 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 21, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.