Skip to the page
Get started free

Data / Consumer complaints / FirstPoint Collection Resources

FirstPoint Collection Resources: 1,014 CFPB consumer complaints in the last 3 years

FirstPoint Collection Resources drew 1,014 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,646 since 2013. The largest group, 789, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 390. The company responded on time to 99.7% of the complaints, and 0.1% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in North Carolina
  • 1,014Complaints, last 3 years
  • 1,646Complaints, all years
  • 99.7%Responded on time
  • 0.1%Closed with relief
  • 4Products
  • Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6389
2025393
2024217
2023143
2022104
202192
202071
201964
201841
201729
201641
201531
201426
20135

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection78977.8%
Credit reporting or other personal consumer reports21921.6%
Credit card50.5%
Payday loan, title loan, personal loan, or advance loan10.1%

Issues

IssueComplaintsShare
Attempts to collect debt not owed39038.5%
Written notification about debt19319%
Incorrect information on your report11711.5%
False statements or representation10710.6%
Took or threatened to take negative or legal action717%
Problem with a company's investigation into an existing problem605.9%
Improper use of your report444.3%
Communication tactics151.5%
Electronic communications111.1%
Threatened to contact someone or share information improperly20.2%
Credit monitoring or identity theft protection services10.1%
Problem with a purchase shown on your statement10.1%
Problem with fraud alerts or security freezes10.1%
Struggling to pay your loan10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation1,01299.8%
Closed with monetary relief10.1%
In progress10.1%

States

StateComplaintsShare
North Carolina51951.2%
California919%
Virginia898.8%
Pennsylvania676.6%
Louisiana545.3%
Florida262.6%
Maryland222.2%
Illinois202%
South Carolina161.6%
Georgia141.4%
Texas131.3%
Connecticut101%
Ohio101%
Alabama90.9%
New Jersey70.7%
Michigan50.5%
New York50.5%
Tennessee50.5%
Arizona40.4%
Iowa40.4%
Kansas30.3%
Indiana20.2%
Missouri20.2%
Oregon20.2%
Puerto Rico20.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 31, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 31, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 19, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 18, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 15, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 13, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 12, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 12, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 11, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 11, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 10, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 8, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 8, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 8, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 7, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 7, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 6, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 6, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 5, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 5, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 4, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 2, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 29, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 28, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.