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Data / Consumer complaints / FCI Lender Services Inc. / Mortgage

FCI Lender Services Inc.: 120 CFPB complaints about mortgage, last 3 years

FCI Lender Services Inc. drew 120 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 80.0% of its 150 complaints in that time. The most common issue was “Struggling to pay mortgage”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 120Complaints, last 3 years
  • 80.0%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Oct 20, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20265142.5%
12 months to Nov 6, 20253730.8%
12 months to Nov 6, 20243226.7%

Issues

IssueComplaintsShare
Struggling to pay mortgage6150.8%
Trouble during payment process5142.5%
Closing on a mortgage75.8%
Applying for a mortgage or refinancing an existing mortgage10.8%

How the company responded

Company responseComplaintsShare
Closed with explanation120100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California2924.2%
Florida1915.8%
New Jersey108.3%
New York97.5%
Ohio75.8%
Georgia65%
Illinois43.3%
Pennsylvania43.3%
Texas43.3%
Arizona32.5%
Iowa32.5%
Louisiana32.5%
Tennessee32.5%
Connecticut21.7%
Maryland21.7%
Michigan21.7%
Nevada21.7%
Virginia21.7%
Hawaii10.8%
Kentucky10.8%
Maine10.8%
Missouri10.8%
Oregon10.8%
South Carolina10.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 18, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 5, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 31, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 18, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 30, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 26, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.