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Data / Consumer complaints / East West Bank

East West Bank: 154 CFPB consumer complaints in the last 3 years

East West Bank drew 154 consumer complaints in the CFPB database in the three years to November 6, 2026, and 488 since 2012. The largest group, 94, was about checking or savings account, and the most common issue was “Managing an account” with 45. The company responded on time to 98.7% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as EAST WEST BANK.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in California
  • 154Complaints, last 3 years
  • 488Complaints, all years
  • 98.7%Responded on time
  • 0.0%Closed with relief
  • 6Products
  • Oct 23, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 657
202549
202440
202372
202265
202154
202040
201918
20188
201711
201617
201514
201414
201314
201215

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account9461%
Money transfer, virtual currency, or money service2818.2%
Mortgage2516.2%
Credit reporting or other personal consumer reports42.6%
Credit card21.3%
Prepaid card10.6%

Issues

IssueComplaintsShare
Managing an account4529.2%
Closing an account3321.4%
Fraud or scam149.1%
Trouble during payment process138.4%
Problem with a lender or other company charging your account95.8%
Other transaction problem85.2%
Applying for a mortgage or refinancing an existing mortgage53.2%
Incorrect information on your report53.2%
Opening an account53.2%
Struggling to pay mortgage53.2%
Improper use of your report21.3%
Money was not available when promised21.3%
Problem caused by your funds being low21.3%
Closing your account10.6%
Confusing or missing disclosures10.6%
Lost or stolen money order10.6%
Problem getting a card or closing an account10.6%
Unexpected or other fees10.6%
Wrong amount charged or received10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation15399.4%
In progress10.6%

States

StateComplaintsShare
California7146.1%
New York1711%
Texas117.1%
Georgia85.2%
Virginia74.5%
Florida42.6%
Massachusetts42.6%
Illinois21.3%
Nevada21.3%
Washington21.3%
Arizona10.6%
Colorado10.6%
Hawaii10.6%
Maryland10.6%
North Carolina10.6%
New Jersey10.6%
Ohio10.6%
Oregon10.6%
Utah10.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 15, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 5, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 11, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 2, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 27, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
August 26, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
August 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 18, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 7, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 9, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
June 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 26, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
June 25, 2026MortgageImproper use of your reportClosed with explanationconsumerfinance.gov
June 18, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 15, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
June 10, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 6, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 5, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 5, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 4, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 2, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 18, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 30, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 11, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
March 31, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 24, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
March 24, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
March 21, 2026Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
March 18, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
March 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 9, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
March 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.