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Data / Consumer complaints / DriveTime

DriveTime: 397 CFPB consumer complaints in the last 3 years

DriveTime drew 397 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,136 since 2012. The largest group, 173, was about credit reporting or other personal consumer reports, and the most common issue was “Improper use of your report” with 103. The company responded on time to 98.0% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Georgia
  • 397Complaints, last 3 years
  • 1,136Complaints, all years
  • 98.0%Responded on time
  • 0.0%Closed with relief
  • 6Products
  • Oct 24, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 699
2025165
2024115
2023125
2022106
202188
202050
201930
201822
201753
201676
2015132
201448
201321
20126

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit reporting or other personal consumer reports17343.6%
Vehicle loan or lease15338.5%
Debt collection6516.4%
Payday loan, title loan, personal loan, or advance loan30.8%
Debt or credit management20.5%
Money transfer, virtual currency, or money service10.3%

Issues

IssueComplaintsShare
Improper use of your report10325.9%
Managing the loan or lease4812.1%
Incorrect information on your report4611.6%
Getting a loan or lease4310.8%
Repossession4010.1%
Problem with a company's investigation into an existing problem246%
Attempts to collect debt not owed225.5%
False statements or representation143.5%
Took or threatened to take negative or legal action143.5%
Problems at the end of the loan or lease112.8%
Written notification about debt82%
Struggling to pay your loan51.3%
Credit monitoring or identity theft protection services41%
Threatened to contact someone or share information improperly30.8%
Communication tactics20.5%
Electronic communications20.5%
Charged fees or interest you didn't expect10.3%
Confusing or misleading advertising or marketing10.3%
Confusing or missing disclosures10.3%
Getting a line of credit10.3%
Other transaction problem10.3%
Problem with a company's investigation into an existing issue10.3%
Problem with additional add-on products or services10.3%
Problem with fraud alerts or security freezes10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation38396.5%
In progress143.5%

States

StateComplaintsShare
Georgia6817.1%
Texas6215.6%
Florida5413.6%
California348.6%
Virginia215.3%
North Carolina205%
Pennsylvania153.8%
Illinois123%
South Carolina112.8%
Maryland102.5%
Ohio82%
Arizona71.8%
Kentucky61.5%
Missouri61.5%
Tennessee61.5%
Alabama51.3%
Michigan51.3%
Nevada51.3%
District of Columbia41%
Indiana41%
Louisiana41%
Mississippi41%
New York41%
Colorado30.8%
Delaware30.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026Vehicle loan or leaseRepossessionIn progressconsumerfinance.gov
October 22, 2026Vehicle loan or leaseProblems at the end of the loan or leaseIn progressconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 14, 2026Vehicle loan or leaseGetting a loan or leaseIn progressconsumerfinance.gov
October 5, 2026Vehicle loan or leaseRepossessionIn progressconsumerfinance.gov
October 5, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
September 24, 2026Vehicle loan or leaseGetting a loan or leaseIn progressconsumerfinance.gov
September 23, 2026Vehicle loan or leaseManaging the loan or leaseIn progressconsumerfinance.gov
September 17, 2026Vehicle loan or leaseManaging the loan or leaseIn progressconsumerfinance.gov
September 12, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
September 6, 2026Vehicle loan or leaseManaging the loan or leaseIn progressconsumerfinance.gov
August 27, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 26, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
August 26, 2026Vehicle loan or leaseStruggling to pay your loanClosed with explanationconsumerfinance.gov
August 24, 2026Vehicle loan or leaseStruggling to pay your loanClosed with explanationconsumerfinance.gov
August 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
August 18, 2026Vehicle loan or leaseCredit monitoring or identity theft protection servicesIn progressconsumerfinance.gov
August 14, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
August 10, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
August 6, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
August 3, 2026Vehicle loan or leaseGetting a loan or leaseIn progressconsumerfinance.gov
August 3, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
August 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 29, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
July 18, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
July 16, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
July 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 13, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 11, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 20, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
June 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 3, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
May 29, 2026Debt or credit managementConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
May 19, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
May 19, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
May 16, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
May 16, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
May 16, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
May 11, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
May 5, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
May 4, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
May 4, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
April 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 24, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
April 20, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
April 19, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
April 10, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
April 9, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
April 8, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.