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Data / Consumer complaints / CIBC Bancorp USA Inc.

CIBC Bancorp USA Inc.: 52 CFPB consumer complaints in the last 3 years

CIBC Bancorp USA Inc. drew 52 consumer complaints in the CFPB database in the three years to November 6, 2026, and 95 since 2017. The largest group, 35, was about checking or savings account, and the most common issue was “Managing an account” with 20. The company responded on time to 100.0% of the complaints, and 3.8% closed with monetary or other relief. The CFPB records the company as CIBC BANCORP USA INC..

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in Illinois
  • 52Complaints, last 3 years
  • 95Complaints, all years
  • 100.0%Responded on time
  • 3.8%Closed with relief
  • 6Products
  • Aug 1, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 67
202511
202430
202317
20229
20212
20209
20192
20186
20172

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account3567.3%
Credit reporting or other personal consumer reports611.5%
Money transfer, virtual currency, or money service59.6%
Prepaid card35.8%
Credit card23.8%
Mortgage11.9%

Issues

IssueComplaintsShare
Managing an account2038.5%
Closing an account713.5%
Opening an account59.6%
Fraud or scam47.7%
Improper use of your report35.8%
Incorrect information on your report35.8%
Problem with a lender or other company charging your account35.8%
Applying for a mortgage or refinancing an existing mortgage11.9%
Getting a credit card11.9%
Problem getting a card or closing an account11.9%
Problem with a purchase or transfer11.9%
Problem with a purchase shown on your statement11.9%
Trouble accessing funds in your mobile or digital wallet11.9%
Trouble using the card11.9%

How the company responded

Company responseComplaintsShare
Closed with explanation5096.2%
Closed with monetary relief23.8%

States

StateComplaintsShare
Illinois815.4%
California713.5%
Michigan47.7%
Texas47.7%
Florida35.8%
Connecticut23.8%
Georgia23.8%
North Carolina23.8%
Ohio23.8%
Tennessee23.8%
Utah23.8%
Iowa11.9%
Idaho11.9%
Maryland11.9%
New Jersey11.9%
New York11.9%
Oregon11.9%
Pennsylvania11.9%
Washington11.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
August 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 18, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 4, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
December 30, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
December 3, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
November 22, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2025Checking or savings accountClosing an accountClosed with monetary reliefconsumerfinance.gov
September 4, 2025Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
June 16, 2025Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
April 29, 2025Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
April 17, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 6, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
January 11, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 2, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 13, 2024Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
December 7, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 21, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
November 9, 2024Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 28, 2024Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 26, 2024Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
October 20, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 10, 2024Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
August 29, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 20, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 17, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 15, 2024Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
July 22, 2024Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 9, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 2, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 2, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 26, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 26, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 20, 2024Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
June 11, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
June 9, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 2, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 17, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 7, 2024Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
February 29, 2024Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
February 23, 2024Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
February 16, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 1, 2024Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
January 19, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
January 17, 2024Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
December 19, 2023Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 14, 2023Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.