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Data / Consumer complaints / Capstone Credit & Collection, LLC.

Capstone Credit & Collection, LLC.: 185 CFPB consumer complaints in the last 3 years

Capstone Credit & Collection, LLC. drew 185 consumer complaints in the CFPB database in the three years to November 6, 2026, and 356 since 2016. The largest group, 137, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 73. The company responded on time to 100.0% of the complaints, and 2.2% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in Florida
  • 185Complaints, last 3 years
  • 356Complaints, all years
  • 100.0%Responded on time
  • 2.2%Closed with relief
  • 3Products
  • Oct 27, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 664
202575
202443
202332
202217
202120
202019
201932
201823
201727
20164

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection13774.1%
Credit reporting or other personal consumer reports4725.4%
Mortgage10.5%

Issues

IssueComplaintsShare
Attempts to collect debt not owed7339.5%
False statements or representation2614.1%
Took or threatened to take negative or legal action1910.3%
Improper use of your report189.7%
Incorrect information on your report189.7%
Written notification about debt179.2%
Problem with a company's investigation into an existing problem94.9%
Communication tactics21.1%
Applying for a mortgage or refinancing an existing mortgage10.5%
Credit monitoring or identity theft protection services10.5%
Identity theft protection or other monitoring services10.5%

How the company responded

Company responseComplaintsShare
Closed with explanation18197.8%
Closed with non-monetary relief42.2%

States

StateComplaintsShare
Florida14477.8%
Georgia105.4%
New Jersey42.2%
South Carolina42.2%
Alabama31.6%
Illinois31.6%
Texas31.6%
Connecticut21.1%
North Carolina21.1%
Oregon21.1%
Washington21.1%
California10.5%
Maryland10.5%
Missouri10.5%
Pennsylvania10.5%
Puerto Rico10.5%
Tennessee10.5%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 27, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 18, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 13, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 8, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 6, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 5, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 5, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 29, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 26, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 16, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 3, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 2, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 1, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 25, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 25, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
August 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 20, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 18, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 17, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 4, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 3, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 29, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 23, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 9, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 2, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
June 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 26, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
June 19, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
June 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 2, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 1, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
May 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
May 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
April 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
April 23, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
April 17, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
April 8, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
April 7, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
April 3, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
April 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
March 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 18, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.