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Data / Consumer complaints / Broker Solutions, Inc. / Mortgage

Broker Solutions, Inc.: 354 CFPB complaints about mortgage, last 3 years

Broker Solutions, Inc. drew 354 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 75.6% of its 468 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 98.6% of them, and 0.3% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 354Complaints, last 3 years
  • 75.6%Share of the company's complaints
  • 98.6%Responded on time
  • 0.3%Closed with relief
  • Nov 5, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202617148.3%
12 months to Nov 6, 202510930.8%
12 months to Nov 6, 20247420.9%

Issues

IssueComplaintsShare
Trouble during payment process10830.5%
Struggling to pay mortgage8824.9%
Applying for a mortgage or refinancing an existing mortgage7521.2%
Closing on a mortgage6919.5%
Incorrect information on your report82.3%
Problem with a company's investigation into an existing problem30.8%
Improper use of your report20.6%
Credit monitoring or identity theft protection services10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation35399.7%
Closed with monetary relief10.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Georgia4211.9%
California4111.6%
Texas308.5%
Florida298.2%
Illinois195.4%
Pennsylvania185.1%
Colorado164.5%
Minnesota133.7%
Missouri123.4%
Nevada113.1%
Alabama92.5%
Washington92.5%
Maryland82.3%
Michigan72%
South Carolina72%
Utah61.7%
Virginia61.7%
Arizona51.4%
Oregon51.4%
Wisconsin51.4%
Massachusetts41.1%
Mississippi41.1%
North Carolina41.1%
New Jersey41.1%
Ohio41.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 5, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 28, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 19, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 15, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 13, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 13, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 13, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 9, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 9, 2026MortgageClosing on a mortgageClosed with monetary reliefconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 4, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 28, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 25, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 22, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 20, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.