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Data / Consumer complaints / Broker Solutions, Inc.

Broker Solutions, Inc.: 468 CFPB consumer complaints in the last 3 years

Broker Solutions, Inc. drew 468 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,002 since 2012. The largest group, 354, was about mortgage, and the most common issue was “Trouble during payment process” with 108. The company responded on time to 98.9% of the complaints, and 0.2% closed with monetary or other relief. The CFPB records the company as BROKER SOLUTIONS, INC..

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in Georgia
  • 468Complaints, last 3 years
  • 1,002Complaints, all years
  • 98.9%Responded on time
  • 0.2%Closed with relief
  • 6Products
  • Nov 5, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6179
2025169
2024104
202397
2022106
202177
202071
201938
201847
201738
201624
201531
20149
20138
20124

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage35475.6%
Credit reporting or other personal consumer reports10422.2%
Debt collection61.3%
Debt or credit management20.4%
Credit card10.2%
Payday loan, title loan, personal loan, or advance loan10.2%

Issues

IssueComplaintsShare
Trouble during payment process10823.1%
Struggling to pay mortgage8818.8%
Applying for a mortgage or refinancing an existing mortgage7516%
Closing on a mortgage6914.7%
Improper use of your report5211.1%
Incorrect information on your report459.6%
Problem with a company's investigation into an existing problem194.1%
Attempts to collect debt not owed20.4%
Credit monitoring or identity theft protection services20.4%
False statements or representation20.4%
Took or threatened to take negative or legal action20.4%
Confusing or missing disclosures10.2%
Didn't provide services promised10.2%
Problem when making payments10.2%
Problem with fraud alerts or security freezes10.2%

How the company responded

Company responseComplaintsShare
Closed with explanation46799.8%
Closed with monetary relief10.2%

States

StateComplaintsShare
Georgia8117.3%
California4710%
Florida377.9%
Texas377.9%
Illinois255.3%
Pennsylvania214.5%
Colorado173.6%
Minnesota153.2%
Missouri153.2%
Nevada122.6%
South Carolina122.6%
Maryland112.4%
North Carolina102.1%
Alabama91.9%
Washington91.9%
Michigan81.7%
Mississippi81.7%
New York71.5%
Arizona61.3%
New Jersey61.3%
Tennessee61.3%
Utah61.3%
Virginia61.3%
Ohio51.1%
Oregon51.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 5, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 28, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 22, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 20, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
October 19, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 15, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 13, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 13, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 13, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 13, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 9, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 9, 2026MortgageClosing on a mortgageClosed with monetary reliefconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 6, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 4, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 28, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 25, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 22, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 20, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 19, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 16, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 16, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 16, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 15, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 12, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 11, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 9, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 9, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 7, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 3, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 31, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 31, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.