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Data / Consumer complaints / Betterment LLC

Betterment LLC: 60 CFPB consumer complaints in the last 3 years

Betterment LLC drew 60 consumer complaints in the CFPB database in the three years to November 6, 2026, and 104 since 2019. The largest group, 53, was about checking or savings account, and the most common issue was “Managing an account” with 35. The company responded on time to 100.0% of the complaints, and 1.7% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in California
  • 60Complaints, last 3 years
  • 104Complaints, all years
  • 100.0%Responded on time
  • 1.7%Closed with relief
  • 3Products
  • Sep 25, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 623
202516
202419
202311
202212
202112
202010
20191

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account5388.3%
Money transfer, virtual currency, or money service610%
Payday loan, title loan, personal loan, or advance loan11.7%

Issues

IssueComplaintsShare
Managing an account3558.3%
Closing an account1423.3%
Money was not available when promised23.3%
Opening an account23.3%
Other service problem23.3%
Problem with a lender or other company charging your account23.3%
Confusing or missing disclosures11.7%
Getting the loan11.7%
Other transaction problem11.7%

How the company responded

Company responseComplaintsShare
Closed with explanation5998.3%
Closed with monetary relief11.7%

States

StateComplaintsShare
California1016.7%
New York711.7%
Florida610%
Texas610%
Massachusetts46.7%
Missouri46.7%
North Carolina35%
Tennessee35%
Virginia35%
Illinois23.3%
Washington23.3%
Arizona11.7%
Georgia11.7%
Kentucky11.7%
Louisiana11.7%
Maryland11.7%
New Mexico11.7%
Nevada11.7%
Oklahoma11.7%
South Carolina11.7%
Wisconsin11.7%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
September 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 4, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 2, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
August 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 11, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 21, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 7, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
April 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 6, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
March 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 2, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
January 26, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
January 14, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
November 12, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 4, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 20, 2025Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 13, 2025Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
October 10, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
August 11, 2025Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
June 14, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
May 27, 2025Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
May 19, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 24, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 14, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
March 27, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 13, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 14, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 10, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 7, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 4, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 28, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 12, 2024Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 6, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 28, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 30, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 18, 2024Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
June 25, 2024Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
June 9, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
May 6, 2024Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.