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Data / Consumer complaints / Aspen Yo LLC / Mortgage

Aspen Yo LLC: 82 CFPB complaints about mortgage, last 3 years

Aspen Yo LLC drew 82 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 93.2% of its 88 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 65.9% of them, and 3.7% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 82Complaints, last 3 years
  • 93.2%Share of the company's complaints
  • 65.9%Responded on time
  • 3.7%Closed with relief
  • May 28, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202633.7%
12 months to Nov 6, 202589.8%
12 months to Nov 6, 20247186.6%

Issues

IssueComplaintsShare
Trouble during payment process4757.3%
Struggling to pay mortgage3239%
Incorrect information on your report22.4%
Applying for a mortgage or refinancing an existing mortgage11.2%

How the company responded

Company responseComplaintsShare
Closed with explanation6376.8%
Untimely response1619.5%
Closed with non-monetary relief22.4%
Closed with monetary relief11.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida2024.4%
California911%
Maryland78.5%
Pennsylvania78.5%
Texas67.3%
Georgia56.1%
New Jersey56.1%
New York44.9%
North Carolina33.7%
Massachusetts22.4%
Mississippi22.4%
Alabama11.2%
Colorado11.2%
District of Columbia11.2%
Illinois11.2%
Kentucky11.2%
Michigan11.2%
New Hampshire11.2%
Oklahoma11.2%
Oregon11.2%
Puerto Rico11.2%
Virginia11.2%
Washington11.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
May 28, 2026MortgageTrouble during payment processUntimely responseconsumerfinance.gov
March 19, 2026MortgageStruggling to pay mortgageUntimely responseconsumerfinance.gov
February 5, 2026MortgageTrouble during payment processUntimely responseconsumerfinance.gov
August 25, 2025MortgageStruggling to pay mortgageUntimely responseconsumerfinance.gov
June 24, 2025MortgageTrouble during payment processUntimely responseconsumerfinance.gov
May 15, 2025MortgageTrouble during payment processUntimely responseconsumerfinance.gov
January 16, 2025MortgageTrouble during payment processUntimely responseconsumerfinance.gov
December 23, 2024MortgageTrouble during payment processUntimely responseconsumerfinance.gov
December 1, 2024MortgageTrouble during payment processUntimely responseconsumerfinance.gov
November 17, 2024MortgageTrouble during payment processUntimely responseconsumerfinance.gov
November 8, 2024MortgageStruggling to pay mortgageUntimely responseconsumerfinance.gov
October 24, 2024MortgageTrouble during payment processUntimely responseconsumerfinance.gov
September 12, 2024MortgageTrouble during payment processUntimely responseconsumerfinance.gov
August 12, 2024MortgageStruggling to pay mortgageUntimely responseconsumerfinance.gov
July 22, 2024MortgageTrouble during payment processUntimely responseconsumerfinance.gov
July 9, 2024MortgageTrouble during payment processUntimely responseconsumerfinance.gov
July 8, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 25, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 4, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 31, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 31, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 29, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 23, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 22, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 20, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.