Data / Consumer complaints / American Student Assistance
American Student Assistance: 15 CFPB complaints
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Updated November 10, 2026. Source: CFPB Consumer Complaint Database.
American Student Assistance drew 15 consumer complaints in the CFPB database in the three years to November 9, 2026, and 142 since 2013. The largest group, 9, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 5. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.
The request: Watch American Student Assistance: each new CFPB complaint by product and issue, with the date and the company response.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 15Complaints, last 3 years
- 142Complaints, all years
- 100.0%Responded on time
- 0.0%Closed with relief
- 3Products
- Apr 22, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 9 | 6 |
| 2025 | 3 |
| 2024 | 6 |
| 2023 | 7 |
| 2022 | 2 |
| 2021 | 14 |
| 2020 | 13 |
| 2019 | 9 |
| 2018 | 22 |
| 2017 | 18 |
| 2016 | 8 |
| 2015 | 7 |
| 2014 | 20 |
| 2013 | 7 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 9 | 60% |
| Student loan | 4 | 26.7% |
| Debt collection | 2 | 13.3% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 5 | 33.3% |
| Dealing with your lender or servicer | 3 | 20% |
| Attempts to collect debt not owed | 2 | 13.3% |
| Improper use of your report | 2 | 13.3% |
| Problem with a company's investigation into an existing problem | 2 | 13.3% |
| Struggling to repay your loan | 1 | 6.7% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 15 | 100% |
States
| State | Complaints | Share |
|---|---|---|
| Florida | 3 | 20% |
| Maryland | 2 | 13.3% |
| Pennsylvania | 2 | 13.3% |
| Texas | 2 | 13.3% |
| California | 1 | 6.7% |
| Georgia | 1 | 6.7% |
| Louisiana | 1 | 6.7% |
| Massachusetts | 1 | 6.7% |
| New York | 1 | 6.7% |
| Wisconsin | 1 | 6.7% |
Latest 15 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| April 22, 2026 | Student loan | Dealing with your lender or servicer | Closed with explanation | consumerfinance.gov |
| April 20, 2026 | Student loan | Dealing with your lender or servicer | Closed with explanation | consumerfinance.gov |
| February 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 21, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 3, 2026 | Student loan | Struggling to repay your loan | Closed with explanation | consumerfinance.gov |
| January 1, 2026 | Student loan | Dealing with your lender or servicer | Closed with explanation | consumerfinance.gov |
| June 25, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 19, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| May 7, 2025 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| December 22, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 20, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 1, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| September 23, 2024 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 11, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| March 19, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Student loan complaints
- Every company with Debt collection complaints
- Consumer complaints in Florida
- Consumer complaints in Texas
- Consumer complaints in Pennsylvania
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.
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