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Data / Consumer complaints / Webster Bank, National Association / Mortgage

Webster Bank, National Association: 45 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Webster Bank, National Association drew 45 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 6.6% of its 679 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 6.7% closed with monetary or other relief.

The request: Watch Webster Bank, National Association: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 45Complaints, last 3 years
  • 6.6%Share of the company's complaints
  • 100.0%Responded on time
  • 6.7%Closed with relief
  • Oct 26, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 2026817.8%
12 months to Nov 6, 2025817.8%
12 months to Nov 6, 20242964.4%

Issues

IssueComplaintsShare
Trouble during payment process2453.3%
Closing on a mortgage613.3%
Struggling to pay mortgage613.3%
Applying for a mortgage or refinancing an existing mortgage511.1%
Incorrect information on your report36.7%
Problem with a company's investigation into an existing problem12.2%

How the company responded

Company responseComplaintsShare
Closed with explanation4293.3%
Closed with monetary relief36.7%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Connecticut2248.9%
New York1124.4%
Massachusetts511.1%
Rhode Island36.7%
Maryland12.2%
Texas12.2%
Vermont12.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 10, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
February 3, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
December 19, 2025MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
December 14, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
December 5, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 8, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 22, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 9, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 5, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
April 25, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 5, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 22, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
December 10, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 30, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 31, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 28, 2024MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 4, 2024MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 3, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 11, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 23, 2024MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 14, 2024MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 12, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 3, 2024MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.