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Data / Consumer complaints / U.S. Collections West, Inc. / Debt collection

U.S. Collections West, Inc.: 127 CFPB complaints about debt collection, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

U.S. Collections West, Inc. drew 127 consumer complaints about debt collection in the CFPB database in the three years to November 6, 2026, 88.8% of its 143 complaints in that time. The most common issue was “False statements or representation”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

The request: Watch U.S. Collections West, Inc.: each new CFPB complaint about debt collection by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 127Complaints, last 3 years
  • 88.8%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • May 1, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264535.4%
12 months to Nov 6, 20254837.8%
12 months to Nov 6, 20243426.8%

Issues

IssueComplaintsShare
False statements or representation3527.6%
Took or threatened to take negative or legal action3326%
Attempts to collect debt not owed3023.6%
Written notification about debt2318.1%
Communication tactics53.9%
Threatened to contact someone or share information improperly10.8%

How the company responded

Company responseComplaintsShare
Closed with explanation127100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Arizona8970.1%
California75.5%
Illinois75.5%
Texas53.9%
New Mexico43.1%
Michigan32.4%
Nevada32.4%
Florida21.6%
Virginia21.6%
Iowa10.8%
Idaho10.8%
Minnesota10.8%
Oklahoma10.8%
South Dakota10.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
May 1, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 24, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
April 15, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
April 14, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
April 14, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
April 12, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
April 8, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
March 26, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
March 25, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
March 20, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
March 3, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
February 20, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
February 6, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
February 4, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 30, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
January 23, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 22, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
January 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 13, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 13, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
January 2, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
January 2, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
December 30, 2025Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.