Data / Consumer complaints / TMX Finance LLC
TMX Finance LLC: 37 CFPB consumer complaints in the last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
TMX Finance LLC drew 37 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,229 since 2013. The largest group, 32, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Charged fees or interest you didn't expect” with 11. The company responded on time to 97.3% of the complaints, and 0.0% closed with monetary or other relief.
The request: Watch TMX Finance LLC: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.
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- 37Complaints, last 3 years
- 1,229Complaints, all years
- 97.3%Responded on time
- 0.0%Closed with relief
- 3Products
- Jan 7, 2024Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2024 | 2 |
| 2023 | 387 |
| 2022 | 93 |
| 2021 | 75 |
| 2020 | 100 |
| 2019 | 82 |
| 2018 | 73 |
| 2017 | 91 |
| 2016 | 95 |
| 2015 | 124 |
| 2014 | 93 |
| 2013 | 14 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Payday loan, title loan, personal loan, or advance loan | 32 | 86.5% |
| Vehicle loan or lease | 4 | 10.8% |
| Debt collection | 1 | 2.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 11 | 29.7% |
| Vehicle was repossessed or sold the vehicle | 7 | 18.9% |
| Struggling to pay your loan | 6 | 16.2% |
| Repossession | 3 | 8.1% |
| Loan payment wasn't credited to your account | 2 | 5.4% |
| Problem with the payoff process at the end of the loan | 2 | 5.4% |
| Can't contact lender or servicer | 1 | 2.7% |
| Incorrect information on your report | 1 | 2.7% |
| Managing the loan or lease | 1 | 2.7% |
| Took or threatened to take negative or legal action | 1 | 2.7% |
| Vehicle was damaged or destroyed the vehicle | 1 | 2.7% |
| Was approved for a loan, but didn't receive money | 1 | 2.7% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 37 | 100% |
States
| State | Complaints | Share |
|---|---|---|
| Georgia | 12 | 32.4% |
| Texas | 10 | 27% |
| South Carolina | 4 | 10.8% |
| Alabama | 3 | 8.1% |
| Arizona | 2 | 5.4% |
| Tennessee | 2 | 5.4% |
| Florida | 1 | 2.7% |
| Illinois | 1 | 2.7% |
| Kansas | 1 | 2.7% |
| Nevada | 1 | 2.7% |
Latest 37 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| January 7, 2024 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| January 4, 2024 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| December 29, 2023 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| December 29, 2023 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 28, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| December 26, 2023 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with explanation | consumerfinance.gov |
| December 21, 2023 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| December 20, 2023 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| December 19, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| December 19, 2023 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| December 19, 2023 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| December 18, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| December 16, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| December 14, 2023 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| December 14, 2023 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| December 13, 2023 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| December 8, 2023 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| December 8, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| December 6, 2023 | Payday loan, title loan, personal loan, or advance loan | Was approved for a loan, but didn't receive money | Closed with explanation | consumerfinance.gov |
| December 3, 2023 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| November 29, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| November 29, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| November 28, 2023 | Payday loan, title loan, personal loan, or advance loan | Vehicle was damaged or destroyed the vehicle | Closed with explanation | consumerfinance.gov |
| November 27, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| November 24, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| November 20, 2023 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
| November 19, 2023 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| November 17, 2023 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| November 17, 2023 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| November 14, 2023 | Payday loan, title loan, personal loan, or advance loan | Vehicle was repossessed or sold the vehicle | Closed with explanation | consumerfinance.gov |
| November 14, 2023 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| November 13, 2023 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| November 13, 2023 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| November 13, 2023 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| November 10, 2023 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| November 9, 2023 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| November 8, 2023 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Vehicle loan or lease complaints
- Every company with Debt collection complaints
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- Consumer complaints in Texas
- Consumer complaints in South Carolina
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.