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Data / Consumer complaints / Shepherd Outsourcing, LLC

Shepherd Outsourcing, LLC: 591 CFPB consumer complaints in the last 3 years

Shepherd Outsourcing, LLC drew 591 consumer complaints in the CFPB database in the three years to November 6, 2026, and 591 since 2024. The largest group, 551, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 188. The company responded on time to 99.8% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 591Complaints, last 3 years
  • 591Complaints, all years
  • 99.8%Responded on time
  • 0.0%Closed with relief
  • 5Products
  • Oct 28, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6233
2025271
202487

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection55193.2%
Credit reporting or other personal consumer reports335.6%
Credit card30.5%
Debt or credit management30.5%
Payday loan, title loan, personal loan, or advance loan10.2%

Issues

IssueComplaintsShare
Attempts to collect debt not owed18831.8%
Electronic communications18130.6%
Communication tactics478%
Written notification about debt478%
False statements or representation386.4%
Threatened to contact someone or share information improperly315.2%
Took or threatened to take negative or legal action193.2%
Incorrect information on your report183%
Improper use of your report101.7%
Problem with a company's investigation into an existing problem40.7%
Closing your account10.2%
Confusing or misleading advertising or marketing10.2%
Getting a credit card10.2%
Other features, terms, or problems10.2%
Problem with customer service10.2%
Problem with fraud alerts or security freezes10.2%
Struggling to pay your loan10.2%
Unauthorized withdrawals or charges10.2%

How the company responded

Company responseComplaintsShare
Closed with explanation591100%

States

StateComplaintsShare
Texas6811.5%
California6410.8%
Florida518.6%
New York376.3%
Georgia335.6%
Maryland223.7%
Pennsylvania213.6%
Illinois193.2%
New Jersey183%
Michigan172.9%
Ohio162.7%
North Carolina152.5%
Virginia152.5%
Arizona142.4%
Oregon132.2%
Alabama122%
Louisiana111.9%
Massachusetts111.9%
Nevada111.9%
Missouri91.5%
Washington91.5%
Arkansas81.4%
Colorado81.4%
Tennessee81.4%
New Mexico61%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 28, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
October 27, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 16, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 10, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 9, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 6, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 5, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 2, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 29, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 27, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 25, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 24, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 22, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 22, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 22, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 21, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 19, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 17, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 17, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 15, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 13, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 11, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 11, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 11, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 10, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 9, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 8, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 6, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
September 6, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 5, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 2, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
August 29, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 26, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
August 26, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 19, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 18, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 17, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
August 14, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
August 14, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
August 12, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with explanationconsumerfinance.gov
August 11, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.