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Data / Consumer complaints / Professional Recovery Management

Professional Recovery Management: 688 CFPB consumer complaints in the last 3 years

Professional Recovery Management drew 688 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,215 since 2012. The largest group, 554, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 224. The company responded on time to 46.5% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in Tennessee
  • 688Complaints, last 3 years
  • 1,215Complaints, all years
  • 46.5%Responded on time
  • 0.0%Closed with relief
  • 4Products
  • Oct 30, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6324
2025219
2024133
202356
202269
202191
202059
201940
201847
201759
201649
201535
201431
20132
20121

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection55480.5%
Credit reporting or other personal consumer reports13119%
Debt or credit management20.3%
Payday loan, title loan, personal loan, or advance loan10.1%

Issues

IssueComplaintsShare
Attempts to collect debt not owed22432.6%
Written notification about debt12918.8%
Took or threatened to take negative or legal action10415.1%
False statements or representation7911.5%
Incorrect information on your report547.8%
Improper use of your report385.5%
Problem with a company's investigation into an existing problem355.1%
Communication tactics152.2%
Credit monitoring or identity theft protection services30.4%
Electronic communications30.4%
Didn't provide services promised10.1%
Problem with a company's investigation into an existing issue10.1%
Problem with customer service10.1%
Unable to get your credit report or credit score10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation67397.8%
In progress142%
Untimely response10.1%

States

StateComplaintsShare
Tennessee20229.4%
South Carolina9413.7%
Florida9013.1%
North Carolina639.2%
Georgia608.7%
Texas517.4%
Alabama416%
Mississippi142%
Louisiana131.9%
Pennsylvania101.5%
Minnesota60.9%
Ohio60.9%
Arkansas50.7%
Kentucky40.6%
Maryland40.6%
Indiana30.4%
Illinois20.3%
Michigan20.3%
Missouri20.3%
New Jersey20.3%
New York20.3%
Virginia20.3%
Wisconsin20.3%
Arizona10.1%
California10.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 30, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 29, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 29, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 26, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 25, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 25, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 24, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 19, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 18, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 12, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 10, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 8, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 7, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 5, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 3, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 28, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 25, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 20, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 18, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 15, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 14, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 12, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 12, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 12, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 10, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 9, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 9, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 5, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 4, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 4, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 2, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 2, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 2, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 1, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.