Data / Consumer complaints / Payactiv, Inc.
Payactiv, Inc.: 90 CFPB consumer complaints in the last 3 years
Payactiv, Inc. drew 90 consumer complaints in the CFPB database in the three years to November 6, 2026, and 118 since 2019. The largest group, 32, was about prepaid card, and the most common issue was “Problems receiving the advance” with 12. The company responded on time to 68.9% of the complaints, and 0.0% closed with monetary or other relief.
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- 90Complaints, last 3 years
- 118Complaints, all years
- 68.9%Responded on time
- 0.0%Closed with relief
- 5Products
- Oct 22, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 30 |
| 2025 | 35 |
| 2024 | 23 |
| 2023 | 19 |
| 2022 | 7 |
| 2021 | 2 |
| 2020 | 1 |
| 2019 | 1 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Prepaid card | 32 | 35.6% |
| Payday loan, title loan, personal loan, or advance loan | 31 | 34.4% |
| Checking or savings account | 13 | 14.4% |
| Money transfer, virtual currency, or money service | 12 | 13.3% |
| Credit card | 2 | 2.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problems receiving the advance | 12 | 13.3% |
| Unexpected or other fees | 11 | 12.2% |
| Issues with repayment | 10 | 11.1% |
| Managing an account | 10 | 11.1% |
| Problem with a purchase or transfer | 10 | 11.1% |
| Trouble using the card | 6 | 6.7% |
| Unexpected fees | 6 | 6.7% |
| Problem getting a card or closing an account | 4 | 4.4% |
| Trouble accessing funds in your mobile or digital wallet | 4 | 4.4% |
| Problem with a lender or other company charging your account | 3 | 3.3% |
| Advertising | 2 | 2.2% |
| Confusing or misleading advertising or marketing | 2 | 2.2% |
| Confusing or missing disclosures | 2 | 2.2% |
| Unauthorized transactions or other transaction problem | 2 | 2.2% |
| Can't stop withdrawals from your bank account | 1 | 1.1% |
| Getting a credit card | 1 | 1.1% |
| Managing, opening, or closing your mobile wallet account | 1 | 1.1% |
| Money was not available when promised | 1 | 1.1% |
| Problem with a purchase shown on your statement | 1 | 1.1% |
| Wrong amount charged or received | 1 | 1.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 88 | 97.8% |
| Untimely response | 2 | 2.2% |
States
| State | Complaints | Share |
|---|---|---|
| Florida | 14 | 15.6% |
| Texas | 12 | 13.3% |
| Ohio | 8 | 8.9% |
| California | 6 | 6.7% |
| Oregon | 5 | 5.6% |
| Indiana | 4 | 4.4% |
| North Carolina | 4 | 4.4% |
| Nevada | 4 | 4.4% |
| Virginia | 4 | 4.4% |
| Arizona | 3 | 3.3% |
| Illinois | 3 | 3.3% |
| Georgia | 2 | 2.2% |
| Mississippi | 2 | 2.2% |
| New York | 2 | 2.2% |
| Oklahoma | 2 | 2.2% |
| Pennsylvania | 2 | 2.2% |
| Utah | 2 | 2.2% |
| Colorado | 1 | 1.1% |
| Connecticut | 1 | 1.1% |
| District of Columbia | 1 | 1.1% |
| Iowa | 1 | 1.1% |
| Idaho | 1 | 1.1% |
| Louisiana | 1 | 1.1% |
| Missouri | 1 | 1.1% |
| Nebraska | 1 | 1.1% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 22, 2026 | Checking or savings account | Managing an account | Untimely response | consumerfinance.gov |
| October 20, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Unexpected fees | Untimely response | consumerfinance.gov |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| September 26, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| September 10, 2026 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| August 19, 2026 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| August 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| July 4, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| June 29, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| June 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 13, 2026 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| June 12, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 25, 2026 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| May 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| May 14, 2026 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| May 14, 2026 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| April 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| April 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| April 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| February 17, 2026 | Money transfer, virtual currency, or money service | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| February 10, 2026 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| January 30, 2026 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| January 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| December 27, 2025 | Payday loan, title loan, personal loan, or advance loan | Unexpected fees | Closed with explanation | consumerfinance.gov |
| December 12, 2025 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| December 2, 2025 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| November 25, 2025 | Prepaid card | Trouble using the card | Closed with explanation | consumerfinance.gov |
| November 8, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| November 5, 2025 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| November 5, 2025 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| November 2, 2025 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| October 28, 2025 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| October 25, 2025 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
| October 19, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| October 4, 2025 | Payday loan, title loan, personal loan, or advance loan | Unexpected fees | Closed with explanation | consumerfinance.gov |
| September 26, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 23, 2025 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| September 16, 2025 | Money transfer, virtual currency, or money service | Managing, opening, or closing your mobile wallet account | Closed with explanation | consumerfinance.gov |
| September 12, 2025 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| September 11, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 30, 2025 | Payday loan, title loan, personal loan, or advance loan | Unexpected fees | Closed with explanation | consumerfinance.gov |
| August 20, 2025 | Money transfer, virtual currency, or money service | Confusing or misleading advertising or marketing | Closed with explanation | consumerfinance.gov |
| August 20, 2025 | Prepaid card | Problem with a purchase or transfer | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Prepaid card complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Checking or savings account complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Consumer complaints in Florida
- Consumer complaints in Texas
- Consumer complaints in Ohio
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.