Skip to the page

Data / Consumer complaints / Payactiv, Inc.

Payactiv, Inc.: 90 CFPB consumer complaints in the last 3 years

Payactiv, Inc. drew 90 consumer complaints in the CFPB database in the three years to November 6, 2026, and 118 since 2019. The largest group, 32, was about prepaid card, and the most common issue was “Problems receiving the advance” with 12. The company responded on time to 68.9% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 90Complaints, last 3 years
  • 118Complaints, all years
  • 68.9%Responded on time
  • 0.0%Closed with relief
  • 5Products
  • Oct 22, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 630
202535
202423
202319
20227
20212
20201
20191

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Problems receiving the advance1213.3%
Unexpected or other fees1112.2%
Issues with repayment1011.1%
Managing an account1011.1%
Problem with a purchase or transfer1011.1%
Trouble using the card66.7%
Unexpected fees66.7%
Problem getting a card or closing an account44.4%
Trouble accessing funds in your mobile or digital wallet44.4%
Problem with a lender or other company charging your account33.3%
Advertising22.2%
Confusing or misleading advertising or marketing22.2%
Confusing or missing disclosures22.2%
Unauthorized transactions or other transaction problem22.2%
Can't stop withdrawals from your bank account11.1%
Getting a credit card11.1%
Managing, opening, or closing your mobile wallet account11.1%
Money was not available when promised11.1%
Problem with a purchase shown on your statement11.1%
Wrong amount charged or received11.1%

How the company responded

Company responseComplaintsShare
Closed with explanation8897.8%
Untimely response22.2%

States

StateComplaintsShare
Florida1415.6%
Texas1213.3%
Ohio88.9%
California66.7%
Oregon55.6%
Indiana44.4%
North Carolina44.4%
Nevada44.4%
Virginia44.4%
Arizona33.3%
Illinois33.3%
Georgia22.2%
Mississippi22.2%
New York22.2%
Oklahoma22.2%
Pennsylvania22.2%
Utah22.2%
Colorado11.1%
Connecticut11.1%
District of Columbia11.1%
Iowa11.1%
Idaho11.1%
Louisiana11.1%
Missouri11.1%
Nebraska11.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Checking or savings accountManaging an accountUntimely responseconsumerfinance.gov
October 20, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanUnexpected feesUntimely responseconsumerfinance.gov
October 16, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
October 9, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 9, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
September 29, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
September 26, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
September 10, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 8, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
August 19, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
August 5, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
July 4, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
June 29, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
June 22, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
June 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 13, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
June 12, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 25, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
May 18, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
May 14, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
May 14, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
April 20, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
April 3, 2026Payday loan, title loan, personal loan, or advance loanCan't stop withdrawals from your bank accountClosed with explanationconsumerfinance.gov
April 1, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
March 26, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
February 17, 2026Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
February 10, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
January 30, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
January 21, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
December 27, 2025Payday loan, title loan, personal loan, or advance loanUnexpected feesClosed with explanationconsumerfinance.gov
December 12, 2025Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
December 2, 2025Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
November 25, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
November 8, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
November 5, 2025Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
November 5, 2025Payday loan, title loan, personal loan, or advance loanConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
November 2, 2025Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
October 28, 2025Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
October 25, 2025Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 19, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 4, 2025Payday loan, title loan, personal loan, or advance loanUnexpected feesClosed with explanationconsumerfinance.gov
September 26, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2025Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
September 16, 2025Money transfer, virtual currency, or money serviceManaging, opening, or closing your mobile wallet accountClosed with explanationconsumerfinance.gov
September 12, 2025Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletClosed with explanationconsumerfinance.gov
September 11, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 30, 2025Payday loan, title loan, personal loan, or advance loanUnexpected feesClosed with explanationconsumerfinance.gov
August 20, 2025Money transfer, virtual currency, or money serviceConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
August 20, 2025Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.