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Data / Consumer complaints / Northwest Bancshares Inc

Northwest Bancshares Inc: 163 CFPB consumer complaints in the last 3 years

Northwest Bancshares Inc drew 163 consumer complaints in the CFPB database in the three years to November 6, 2026, and 301 since 2019. The largest group, 75, was about checking or savings account, and the most common issue was “Managing an account” with 37. The company responded on time to 100.0% of the complaints, and 18.4% closed with monetary or other relief. The CFPB records the company as NORTHWEST BANCSHARES INC.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in Pennsylvania
  • 163Complaints, last 3 years
  • 301Complaints, all years
  • 100.0%Responded on time
  • 18.4%Closed with relief
  • 9Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 672
202545
202436
202332
202252
202134
202021
20199

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account7546%
Credit reporting or other personal consumer reports2917.8%
Vehicle loan or lease1811%
Mortgage1710.4%
Money transfer, virtual currency, or money service95.5%
Debt collection63.7%
Credit card42.5%
Payday loan, title loan, personal loan, or advance loan42.5%
Debt or credit management10.6%

Issues

IssueComplaintsShare
Managing an account3722.7%
Incorrect information on your report148.6%
Problem caused by your funds being low127.4%
Managing the loan or lease106.1%
Closing an account95.5%
Improper use of your report95.5%
Problem with a lender or other company charging your account95.5%
Opening an account84.9%
Trouble during payment process84.9%
Fraud or scam74.3%
Problem with a company's investigation into an existing problem63.7%
Problems at the end of the loan or lease53.1%
Struggling to pay mortgage53.1%
Took or threatened to take negative or legal action31.8%
Applying for a mortgage or refinancing an existing mortgage21.2%
Attempts to collect debt not owed21.2%
Closing on a mortgage21.2%
Problem with customer service21.2%
Problem with the payoff process at the end of the loan21.2%
Charged fees or interest you didn't expect10.6%
Closing your account10.6%
Credit monitoring or identity theft protection services10.6%
Fees or interest10.6%
Getting a loan or lease10.6%
Money was taken from your bank account on the wrong day or for the wrong amount10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation13381.6%
Closed with non-monetary relief1710.4%
Closed with monetary relief138%

States

StateComplaintsShare
Pennsylvania5533.7%
New York3823.3%
Ohio2414.7%
Georgia116.7%
Indiana63.7%
North Carolina63.7%
Kentucky42.5%
South Carolina31.8%
California21.2%
Florida21.2%
Minnesota21.2%
Virginia21.2%
Alaska10.6%
Illinois10.6%
Tennessee10.6%
Texas10.6%
Wisconsin10.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 17, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with non-monetary reliefconsumerfinance.gov
October 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 2, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 2, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
September 30, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 30, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 26, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
September 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 18, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
September 10, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 9, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 4, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with non-monetary reliefconsumerfinance.gov
September 3, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 12, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 20, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
July 17, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
July 17, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
July 13, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
July 9, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
July 9, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 9, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
July 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
July 2, 2026Vehicle loan or leaseManaging the loan or leaseClosed with monetary reliefconsumerfinance.gov
June 19, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
June 14, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
June 11, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
June 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 6, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
May 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 21, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
May 6, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
May 6, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
May 5, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
April 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 28, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
April 28, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
April 15, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.