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Data / Consumer complaints / Mortgage Research Center, LLC

Mortgage Research Center, LLC: 309 CFPB consumer complaints in the last 3 years

Mortgage Research Center, LLC drew 309 consumer complaints in the CFPB database in the three years to November 6, 2026, and 705 since 2012. The largest group, 277, was about mortgage, and the most common issue was “Trouble during payment process” with 109. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 309Complaints, last 3 years
  • 705Complaints, all years
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • 5Products
  • Oct 30, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6143
202594
202457
202384
202297
202173
202052
201929
201821
201723
201612
201510
20147
20123

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage27789.6%
Credit reporting or other personal consumer reports299.4%
Debt collection10.3%
Debt or credit management10.3%
Money transfer, virtual currency, or money service10.3%

Issues

IssueComplaintsShare
Trouble during payment process10935.3%
Closing on a mortgage6922.3%
Applying for a mortgage or refinancing an existing mortgage5517.8%
Struggling to pay mortgage4113.3%
Improper use of your report175.5%
Incorrect information on your report82.6%
Problem with a company's investigation into an existing problem61.9%
Confusing or misleading advertising or marketing10.3%
Money was not available when promised10.3%
Unable to get your credit report or credit score10.3%
Written notification about debt10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation30699%
In progress31%

States

StateComplaintsShare
Texas278.7%
Florida268.4%
Georgia237.4%
North Carolina165.2%
Michigan144.5%
Missouri144.5%
Pennsylvania134.2%
Virginia123.9%
Ohio113.6%
California103.2%
Louisiana103.2%
Maryland103.2%
Alabama92.9%
Arizona82.6%
Washington82.6%
Wisconsin82.6%
Colorado72.3%
Illinois72.3%
Indiana61.9%
Kentucky61.9%
New Jersey61.9%
South Carolina61.9%
Tennessee61.9%
Arkansas51.6%
New York51.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 20, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 20, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 18, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 18, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 15, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 15, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 13, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 13, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 9, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 7, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 7, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 3, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 28, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 28, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 23, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 23, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 22, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 18, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 16, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 15, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 14, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 11, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
September 9, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 1, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 29, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 23, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 18, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 10, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 7, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 5, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 4, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 29, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.