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Data / Consumer complaints / Money Source, Inc., the / Mortgage

Money Source, Inc., the: 32 CFPB complaints about mortgage, last 3 years

Money Source, Inc., the drew 32 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 78.0% of its 41 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 32Complaints, last 3 years
  • 78.0%Share of the company's complaints
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • Jul 21, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 2026721.9%
12 months to Nov 6, 2025928.1%
12 months to Nov 6, 20241650%

Issues

IssueComplaintsShare
Trouble during payment process2062.5%
Struggling to pay mortgage928.1%
Applying for a mortgage or refinancing an existing mortgage13.1%
Closing on a mortgage13.1%
Incorrect information on your report13.1%

How the company responded

Company responseComplaintsShare
Closed with explanation32100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California39.4%
Colorado39.4%
Maryland39.4%
Delaware26.2%
Missouri26.2%
New York26.2%
Texas26.2%
West Virginia26.2%
Alabama13.1%
Arizona13.1%
Florida13.1%
Iowa13.1%
Indiana13.1%
Kentucky13.1%
Minnesota13.1%
Nebraska13.1%
Oregon13.1%
Pennsylvania13.1%
Tennessee13.1%
Utah13.1%
Washington13.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
July 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 27, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 23, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 29, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 24, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 23, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 1, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 13, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 12, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 6, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 2, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
December 26, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 25, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 7, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 3, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 22, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 18, 2024MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
July 12, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 8, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 19, 2024MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
April 1, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 18, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.