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Data / Consumer complaints / Concord Servicing Corporation

Concord Servicing Corporation: 586 CFPB consumer complaints in the last 3 years

Concord Servicing Corporation drew 586 consumer complaints in the CFPB database in the three years to November 6, 2026, and 752 since 2013. The largest group, 317, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 139. The company responded on time to 98.6% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in Texas
  • 586Complaints, last 3 years
  • 752Complaints, all years
  • 98.6%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Oct 26, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6281
2025208
202493
202331
202216
202125
20209
20198
201821
201711
201611
201515
201416
20137

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection31754.1%
Credit reporting or other personal consumer reports20434.8%
Payday loan, title loan, personal loan, or advance loan274.6%
Mortgage193.2%
Credit card91.5%
Debt or credit management50.9%
Vehicle loan or lease30.5%
Money transfer, virtual currency, or money service20.3%

Issues

IssueComplaintsShare
Attempts to collect debt not owed13923.7%
Incorrect information on your report13723.4%
Took or threatened to take negative or legal action6210.6%
Written notification about debt518.7%
False statements or representation467.8%
Improper use of your report406.8%
Problem with a company's investigation into an existing problem345.8%
Communication tactics142.4%
Problem when making payments101.7%
Closing on a mortgage81.4%
Problem with the payoff process at the end of the loan71.2%
Charged fees or interest you didn't expect50.9%
Electronic communications50.9%
Trouble during payment process40.7%
Struggling to pay mortgage30.5%
Confusing or missing disclosures20.3%
Credit monitoring or identity theft protection services20.3%
Getting the loan20.3%
Problem with additional add-on products or services20.3%
Applying for a mortgage or refinancing an existing mortgage10.2%
Confusing or misleading advertising or marketing10.2%
Didn't provide services promised10.2%
Fraud or scam10.2%
Issues with repayment10.2%
Managing the loan or lease10.2%

How the company responded

Company responseComplaintsShare
Closed with explanation57297.6%
In progress142.4%

States

StateComplaintsShare
Texas11118.9%
California6811.6%
Florida559.4%
Georgia549.2%
New Jersey264.4%
North Carolina213.6%
New York213.6%
South Carolina213.6%
Illinois193.2%
Pennsylvania152.6%
Mississippi132.2%
Virginia132.2%
Nevada122%
Alabama111.9%
Michigan111.9%
Arizona91.5%
Louisiana91.5%
Maryland91.5%
Ohio91.5%
Washington81.4%
Colorado61%
Indiana61%
Tennessee61%
Missouri50.9%
Arkansas40.7%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 25, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 24, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 22, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 19, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
October 18, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 14, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 12, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 12, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 12, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 10, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
October 7, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 6, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
October 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 2, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 2, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 1, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 1, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 22, 2026Debt collectionWritten notification about debtIn progressconsumerfinance.gov
September 22, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
September 22, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
September 21, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
September 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
September 20, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
September 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 16, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 15, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 15, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
September 11, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
September 11, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 10, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 8, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 6, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 6, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 3, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
August 31, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 31, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.