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Data / Consumer complaints / Collections USA, Inc.

Collections USA, Inc.: 131 CFPB consumer complaints in the last 3 years

Collections USA, Inc. drew 131 consumer complaints in the CFPB database in the three years to November 6, 2026, and 205 since 2014. The largest group, 106, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 39. The company responded on time to 95.4% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as COLLECTIONS USA, INC..

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 131Complaints, last 3 years
  • 205Complaints, all years
  • 95.4%Responded on time
  • 0.0%Closed with relief
  • 2Products
  • Oct 11, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 636
202558
202435
202320
202216
20216
20202
20197
20186
20176
20165
20156
20142

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection10680.9%
Credit reporting or other personal consumer reports2519.1%

Issues

IssueComplaintsShare
Attempts to collect debt not owed3929.8%
Written notification about debt3022.9%
Took or threatened to take negative or legal action2015.3%
Incorrect information on your report1511.5%
False statements or representation1410.7%
Problem with a company's investigation into an existing problem75.3%
Electronic communications32.3%
Improper use of your report32.3%

How the company responded

Company responseComplaintsShare
Closed with explanation131100%

States

StateComplaintsShare
Arizona8363.4%
Georgia2317.6%
South Carolina64.6%
California32.3%
Massachusetts21.5%
Missouri21.5%
Texas21.5%
Arkansas10.8%
Hawaii10.8%
Illinois10.8%
Kentucky10.8%
Louisiana10.8%
North Carolina10.8%
New Jersey10.8%
Tennessee10.8%
West Virginia10.8%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 11, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 6, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 20, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 13, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 23, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 22, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 17, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 16, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 10, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 7, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
June 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 17, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 12, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 12, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 10, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 9, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 8, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 4, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
May 30, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
May 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
May 11, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
May 11, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
April 20, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
March 24, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
March 18, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 11, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
February 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
February 25, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
February 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
February 17, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
January 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 8, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
January 6, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 5, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 16, 2025Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
December 13, 2025Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
November 19, 2025Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 11, 2025Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 12, 2025Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 30, 2025Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 28, 2025Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 27, 2025Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 25, 2025Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 24, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 19, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 6, 2025Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
August 4, 2025Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
July 31, 2025Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.