Data / Consumer complaints / CarMax, Inc.

CarMax, Inc.: 2,570 CFPB consumer complaints in the last 3 years

Name: CFPB consumer complaints against CarMax, Inc.
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

CarMax, Inc. drew 2,570 consumer complaints in the CFPB database in the three years to November 6, 2026, and 4,091 since 2013. The largest group, 1,406, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 800. The company responded on time to 99.8% of the complaints, and 1.6% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaints Get every credit reporting or other personal consumer reports company Get credit reporting or other personal consumer reports in Georgia

2,570Complaints, last 3 years
4,091Complaints, all years
99.8%Responded on time
1.6%Closed with relief
5Products
Nov 3, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

Year	Complaints
2026, to Nov 6	842
2025	1,027
2024	637
2023	469
2022	384
2021	279
2020	141
2019	83
2018	74
2017	57
2016	33
2015	33
2014	28
2013	4

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Product	Complaints	Share
Credit reporting or other personal consumer reports	1,406	54.7%
Vehicle loan or lease	747	29.1%
Debt collection	405	15.8%
Credit card	10	0.4%
Payday loan, title loan, personal loan, or advance loan	2	0.1%

Issues

Issue	Complaints	Share
Incorrect information on your report	800	31.1%
Improper use of your report	429	16.7%
Problem with a company's investigation into an existing problem	316	12.3%
Attempts to collect debt not owed	198	7.7%
Repossession	196	7.6%
Managing the loan or lease	182	7.1%
Getting a loan or lease	88	3.4%
Problems at the end of the loan or lease	86	3.3%
Took or threatened to take negative or legal action	73	2.8%
False statements or representation	56	2.2%
Written notification about debt	39	1.5%
Struggling to pay your loan	33	1.3%
Communication tactics	31	1.2%
Credit monitoring or identity theft protection services	17	0.7%
Threatened to contact someone or share information improperly	5	0.2%
Getting a credit card	4	0.2%
Problem when making payments	4	0.2%
Electronic communications	3	0.1%
Problem with a company's investigation into an existing issue	3	0.1%
Problem with fraud alerts or security freezes	3	0.1%
Unable to get your credit report or credit score	2	0.1%
Can't contact lender or servicer	1	0.1%
Identity theft protection or other monitoring services	1	0.1%

How the company responded

Company response	Complaints	Share
Closed with explanation	2,529	98.4%
Closed with non-monetary relief	35	1.4%
Closed with monetary relief	6	0.2%

States

State	Complaints	Share
Georgia	425	16.5%
Texas	323	12.6%
Florida	273	10.6%
California	241	9.4%
North Carolina	159	6.2%
Illinois	121	4.7%
South Carolina	104	4%
Maryland	98	3.8%
Virginia	84	3.3%
Louisiana	68	2.6%
Tennessee	68	2.6%
Alabama	61	2.4%
Pennsylvania	44	1.7%
Mississippi	41	1.6%
Missouri	36	1.4%
New York	33	1.3%
Ohio	32	1.2%
Nevada	31	1.2%
Indiana	30	1.2%
New Jersey	30	1.2%
Arizona	25	1%
Wisconsin	25	1%
Connecticut	22	0.9%
Washington	20	0.8%
Delaware	19	0.7%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Product	Issue	Company response	Source
November 3, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 28, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 27, 2026	Vehicle loan or lease	Getting a loan or lease	Closed with explanation	consumerfinance.gov
October 27, 2026	Debt collection	Communication tactics	Closed with explanation	consumerfinance.gov
October 27, 2026	Vehicle loan or lease	Managing the loan or lease	Closed with explanation	consumerfinance.gov
October 26, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 23, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 23, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 22, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 22, 2026	Vehicle loan or lease	Managing the loan or lease	Closed with explanation	consumerfinance.gov
October 22, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 21, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 21, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 21, 2026	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
October 20, 2026	Vehicle loan or lease	Problems at the end of the loan or lease	Closed with explanation	consumerfinance.gov
October 20, 2026	Vehicle loan or lease	Getting a loan or lease	Closed with explanation	consumerfinance.gov
October 20, 2026	Vehicle loan or lease	Managing the loan or lease	Closed with explanation	consumerfinance.gov
October 18, 2026	Vehicle loan or lease	Repossession	Closed with explanation	consumerfinance.gov
October 17, 2026	Vehicle loan or lease	Repossession	Closed with explanation	consumerfinance.gov
October 16, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 15, 2026	Vehicle loan or lease	Repossession	Closed with explanation	consumerfinance.gov
October 15, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 15, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 15, 2026	Vehicle loan or lease	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 15, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 14, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 14, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 14, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 11, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing issue	Closed with explanation	consumerfinance.gov
October 11, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 11, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 10, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 10, 2026	Vehicle loan or lease	Getting a loan or lease	Closed with explanation	consumerfinance.gov
October 10, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov
October 9, 2026	Vehicle loan or lease	Repossession	Closed with explanation	consumerfinance.gov
October 9, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 9, 2026	Vehicle loan or lease	Repossession	Closed with explanation	consumerfinance.gov
October 9, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 8, 2026	Vehicle loan or lease	Repossession	Closed with explanation	consumerfinance.gov
October 8, 2026	Debt collection	Took or threatened to take negative or legal action	Closed with explanation	consumerfinance.gov
October 8, 2026	Vehicle loan or lease	Repossession	Closed with explanation	consumerfinance.gov
October 8, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 7, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 5, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 5, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 5, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 4, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 3, 2026	Vehicle loan or lease	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 3, 2026	Debt collection	Attempts to collect debt not owed	Closed with explanation	consumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.