Data / Consumer complaints / Cadence Bank
Cadence Bank: 211 CFPB consumer complaints in the last 3 years
Cadence Bank drew 211 consumer complaints in the CFPB database in the three years to November 6, 2026, and 320 since 2022. The largest group, 118, was about checking or savings account, and the most common issue was “Managing an account” with 73. The company responded on time to 100.0% of the complaints, and 27.5% closed with monetary or other relief. The CFPB records the company as CADENCE BANK.
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- 211Complaints, last 3 years
- 320Complaints, all years
- 100.0%Responded on time
- 27.5%Closed with relief
- 8Products
- Jun 17, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 47 |
| 2025 | 106 |
| 2024 | 51 |
| 2023 | 49 |
| 2022 | 67 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 118 | 55.9% |
| Mortgage | 46 | 21.8% |
| Credit reporting or other personal consumer reports | 16 | 7.6% |
| Credit card | 14 | 6.6% |
| Money transfer, virtual currency, or money service | 8 | 3.8% |
| Debt collection | 5 | 2.4% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 0.9% |
| Vehicle loan or lease | 2 | 0.9% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 73 | 34.6% |
| Trouble during payment process | 25 | 11.8% |
| Problem caused by your funds being low | 20 | 9.5% |
| Incorrect information on your report | 14 | 6.6% |
| Closing an account | 10 | 4.7% |
| Opening an account | 8 | 3.8% |
| Struggling to pay mortgage | 7 | 3.3% |
| Applying for a mortgage or refinancing an existing mortgage | 6 | 2.8% |
| Closing on a mortgage | 6 | 2.8% |
| Problem with a lender or other company charging your account | 6 | 2.8% |
| Problem when making payments | 5 | 2.4% |
| Fraud or scam | 4 | 1.9% |
| Fees or interest | 3 | 1.4% |
| Problem with a company's investigation into an existing problem | 3 | 1.4% |
| Took or threatened to take negative or legal action | 3 | 1.4% |
| Attempts to collect debt not owed | 2 | 0.9% |
| Charged fees or interest you didn't expect | 2 | 0.9% |
| Improper use of your report | 2 | 0.9% |
| Other service problem | 2 | 0.9% |
| Other transaction problem | 2 | 0.9% |
| Problem with a purchase shown on your statement | 2 | 0.9% |
| Struggling to pay your bill | 2 | 0.9% |
| Getting a credit card | 1 | 0.5% |
| Managing the loan or lease | 1 | 0.5% |
| Other features, terms, or problems | 1 | 0.5% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 153 | 72.5% |
| Closed with non-monetary relief | 36 | 17.1% |
| Closed with monetary relief | 22 | 10.4% |
States
| State | Complaints | Share |
|---|---|---|
| Mississippi | 61 | 28.9% |
| Texas | 43 | 20.4% |
| Alabama | 28 | 13.3% |
| Georgia | 17 | 8.1% |
| Tennessee | 17 | 8.1% |
| Arkansas | 14 | 6.6% |
| Florida | 11 | 5.2% |
| Louisiana | 8 | 3.8% |
| Nevada | 2 | 0.9% |
| Utah | 2 | 0.9% |
| Arizona | 1 | 0.5% |
| California | 1 | 0.5% |
| Connecticut | 1 | 0.5% |
| Kansas | 1 | 0.5% |
| Nebraska | 1 | 0.5% |
| Pennsylvania | 1 | 0.5% |
| Virginia | 1 | 0.5% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| June 17, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Mortgage | Trouble during payment process | Closed with non-monetary relief | consumerfinance.gov |
| June 15, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 15, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 13, 2026 | Checking or savings account | Closing an account | Closed with non-monetary relief | consumerfinance.gov |
| June 2, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 1, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with non-monetary relief | consumerfinance.gov |
| May 21, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| May 10, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| April 30, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 29, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| April 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| April 21, 2026 | Credit card | Problem when making payments | Closed with explanation | consumerfinance.gov |
| April 17, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| April 12, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| April 9, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| April 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 8, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| April 2, 2026 | Checking or savings account | Opening an account | Closed with monetary relief | consumerfinance.gov |
| April 2, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 30, 2026 | Mortgage | Trouble during payment process | Closed with non-monetary relief | consumerfinance.gov |
| March 27, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| March 17, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 16, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| March 10, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| February 28, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| February 24, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| February 20, 2026 | Mortgage | Trouble during payment process | Closed with monetary relief | consumerfinance.gov |
| February 18, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with monetary relief | consumerfinance.gov |
| February 15, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 14, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 13, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| February 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 1, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 30, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| January 28, 2026 | Credit card | Fees or interest | Closed with monetary relief | consumerfinance.gov |
| January 27, 2026 | Credit card | Problem when making payments | Closed with explanation | consumerfinance.gov |
| January 27, 2026 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| January 25, 2026 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| January 23, 2026 | Checking or savings account | Closing an account | Closed with monetary relief | consumerfinance.gov |
| January 19, 2026 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| January 10, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 3, 2026 | Mortgage | Closing on a mortgage | Closed with non-monetary relief | consumerfinance.gov |
| December 30, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 27, 2025 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| December 18, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Mortgage complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Credit card complaints
- Consumer complaints in Mississippi
- Consumer complaints in Texas
- Consumer complaints in Alabama
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.