Data / Consumer complaints / Ben Franklin Finance LLC
Ben Franklin Finance LLC: 16 CFPB complaints, last 3 years
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Updated November 10, 2026. Source: CFPB Consumer Complaint Database.
Ben Franklin Finance LLC drew 16 consumer complaints in the CFPB database in the three years to November 9, 2026, and 16 since 2024. The largest group, 6, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 5. The company responded on time to 18.8% of the complaints, and 0.0% closed with monetary or other relief.
The request: Watch Ben Franklin Finance LLC: each new CFPB complaint by product and issue, with the date and the company response.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 16Complaints, last 3 years
- 16Complaints, all years
- 18.8%Responded on time
- 0.0%Closed with relief
- 5Products
- Jul 8, 2025Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2025 | 10 |
| 2024 | 6 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 6 | 37.5% |
| Student loan | 5 | 31.2% |
| Debt collection | 3 | 18.8% |
| Debt or credit management | 1 | 6.2% |
| Payday loan, title loan, personal loan, or advance loan | 1 | 6.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 5 | 31.2% |
| Getting a loan | 2 | 12.5% |
| Improper use of your report | 2 | 12.5% |
| Attempts to collect debt not owed | 1 | 6.2% |
| Dealing with your lender or servicer | 1 | 6.2% |
| False statements or representation | 1 | 6.2% |
| Getting the loan | 1 | 6.2% |
| Issue with income share agreement | 1 | 6.2% |
| Took or threatened to take negative or legal action | 1 | 6.2% |
| Unauthorized withdrawals or charges | 1 | 6.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 14 | 87.5% |
| Untimely response | 2 | 12.5% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 3 | 18.8% |
| Arkansas | 2 | 12.5% |
| Illinois | 2 | 12.5% |
| Missouri | 2 | 12.5% |
| New York | 2 | 12.5% |
| Connecticut | 1 | 6.2% |
| Georgia | 1 | 6.2% |
| Maryland | 1 | 6.2% |
| Ohio | 1 | 6.2% |
| South Carolina | 1 | 6.2% |
Latest 16 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| July 8, 2025 | Student loan | Incorrect information on your report | Untimely response | consumerfinance.gov |
| May 15, 2025 | Student loan | Getting a loan | Closed with explanation | consumerfinance.gov |
| April 27, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Untimely response | consumerfinance.gov |
| April 16, 2025 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| April 13, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 8, 2025 | Student loan | Dealing with your lender or servicer | Closed with explanation | consumerfinance.gov |
| April 7, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| March 31, 2025 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| March 22, 2025 | Debt or credit management | Unauthorized withdrawals or charges | Closed with explanation | consumerfinance.gov |
| January 28, 2025 | Student loan | Getting a loan | Closed with explanation | consumerfinance.gov |
| December 10, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 13, 2024 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| August 4, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| August 4, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| June 18, 2024 | Student loan | Issue with income share agreement | Closed with explanation | consumerfinance.gov |
| May 11, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Student loan complaints
- Every company with Debt collection complaints
- Every company with Debt or credit management complaints
- Consumer complaints in Texas
- Consumer complaints in Missouri
- Consumer complaints in Arkansas
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.
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