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Data / Consumer complaints / 21st Mortgage Corp. / Mortgage

21st Mortgage Corp.: 324 CFPB complaints about mortgage, last 3 years

21st Mortgage Corp. drew 324 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 75.0% of its 432 complaints in that time. The most common issue was “Struggling to pay mortgage”. The company responded on time to 98.5% of them, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 324Complaints, last 3 years
  • 75.0%Share of the company's complaints
  • 98.5%Responded on time
  • 0.0%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202615347.2%
12 months to Nov 6, 202510532.4%
12 months to Nov 6, 20246620.4%

Issues

IssueComplaintsShare
Struggling to pay mortgage14845.7%
Trouble during payment process10532.4%
Closing on a mortgage3510.8%
Applying for a mortgage or refinancing an existing mortgage278.3%
Incorrect information on your report72.2%
Problem with a company's investigation into an existing problem20.6%

How the company responded

Company responseComplaintsShare
Closed with explanation324100%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas7523.1%
Florida309.3%
Louisiana206.2%
Georgia164.9%
Michigan154.6%
Alabama144.3%
California134%
North Carolina134%
South Carolina134%
Minnesota123.7%
Mississippi103.1%
Arkansas82.5%
Illinois82.5%
Indiana82.5%
New York82.5%
Ohio82.5%
Oklahoma72.2%
Kentucky61.9%
Arizona51.5%
New Mexico51.5%
Tennessee51.5%
Colorado41.2%
Iowa20.6%
Maryland20.6%
Missouri20.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 20, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 19, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 17, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 10, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 5, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 17, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 16, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 16, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 13, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 11, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 9, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.