Data / Consumer complaints / TransUnion Intermediate Holdings, Inc. / Prepaid card
TransUnion Intermediate Holdings, Inc.: 35 CFPB complaints about prepaid card, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
TransUnion Intermediate Holdings, Inc. drew 35 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 0.1% of its 4,509,527 complaints in that time. The most common issue was “Problem getting a card or closing an account”. The company responded on time to 100.0% of them, and 85.7% closed with monetary or other relief.
The request: Watch TransUnion Intermediate Holdings, Inc.: each new CFPB complaint about prepaid card by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 35Complaints, last 3 years
- 0.1%Share of the company's complaints
- 100.0%Responded on time
- 85.7%Closed with relief
- Jun 17, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 2 | 5.7% |
| 12 months to Nov 6, 2025 | 32 | 91.4% |
| 12 months to Nov 6, 2024 | 1 | 2.9% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem getting a card or closing an account | 31 | 88.6% |
| Unexpected or other fees | 3 | 8.6% |
| Problem with a purchase or transfer | 1 | 2.9% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with non-monetary relief | 30 | 85.7% |
| Closed with explanation | 5 | 14.3% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Texas | 14 | 40% |
| Louisiana | 5 | 14.3% |
| Georgia | 3 | 8.6% |
| Michigan | 3 | 8.6% |
| California | 2 | 5.7% |
| Arkansas | 1 | 2.9% |
| Arizona | 1 | 2.9% |
| Minnesota | 1 | 2.9% |
| Mississippi | 1 | 2.9% |
| New Jersey | 1 | 2.9% |
| Oregon | 1 | 2.9% |
| Pennsylvania | 1 | 2.9% |
| Washington | 1 | 2.9% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| June 17, 2026 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 9, 2026 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| July 3, 2025 | Prepaid card | Unexpected or other fees | Closed with non-monetary relief | consumerfinance.gov |
| May 14, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| May 14, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| May 14, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| May 14, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| May 13, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| May 12, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| May 6, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| May 5, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| May 5, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| May 3, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| May 1, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 28, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 23, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 23, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 16, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 16, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 16, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with explanation | consumerfinance.gov |
| April 15, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 15, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 14, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 14, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
| April 14, 2025 | Prepaid card | Problem getting a card or closing an account | Closed with non-monetary relief | consumerfinance.gov |
Also on SpecStream
- All TransUnion Intermediate Holdings, Inc. complaints
- Every company with Prepaid card complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.