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Data / Consumer complaints / TFS Financial Corporation

TFS Financial Corporation: 94 CFPB consumer complaints in the last 3 years

TFS Financial Corporation drew 94 consumer complaints in the CFPB database in the three years to November 6, 2026, and 385 since 2012. The largest group, 64, was about mortgage, and the most common issue was “Trouble during payment process” with 40. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as TFS FINANCIAL CORPORATION.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 94Complaints, last 3 years
  • 385Complaints, all years
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • 4Products
  • Oct 28, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 638
202527
202426
202319
202226
202127
202028
201924
201822
201717
201627
201523
201427
201332
201222

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage6468.1%
Checking or savings account1617%
Credit reporting or other personal consumer reports1212.8%
Payday loan, title loan, personal loan, or advance loan22.1%

Issues

IssueComplaintsShare
Trouble during payment process4042.6%
Managing an account1212.8%
Applying for a mortgage or refinancing an existing mortgage99.6%
Incorrect information on your report88.5%
Closing on a mortgage66.4%
Problem with a company's investigation into an existing problem66.4%
Improper use of your report44.3%
Closing an account22.1%
Opening an account22.1%
Struggling to pay mortgage22.1%
Charged fees or interest you didn't expect11.1%
Problem with additional add-on products or services11.1%
Unable to get your credit report or credit score11.1%

How the company responded

Company responseComplaintsShare
Closed with explanation94100%

States

StateComplaintsShare
Ohio3638.3%
Florida1920.2%
California99.6%
Washington44.3%
Virginia33.2%
Arizona22.1%
Georgia22.1%
Maryland22.1%
North Carolina22.1%
New Jersey22.1%
New York22.1%
Pennsylvania22.1%
Tennessee22.1%
Colorado11.1%
Illinois11.1%
Kentucky11.1%
Massachusetts11.1%
Missouri11.1%
New Mexico11.1%
South Carolina11.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 28, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 21, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 20, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 13, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 31, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 19, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 23, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 14, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 12, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 10, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 6, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
May 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 20, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 10, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
April 7, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
April 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 23, 2026Credit reporting or other personal consumer reportsUnable to get your credit report or credit scoreClosed with explanationconsumerfinance.gov
March 18, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 8, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
January 29, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
January 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
December 11, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
December 4, 2025MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 17, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 15, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 13, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 30, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 27, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 24, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
September 17, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
September 16, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.