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Data / Consumer complaints / Student Loan Direct

Student Loan Direct: 14 CFPB complaints, last 3 years

The full list. Companies with consumer complaints to the CFPB: 5,399 rows, $133.99. Pay by card with no account. Prices exclude VAT. CSV and Excel files with the columns this page does not show (company, company as the CFPB records it, complaints, last 3 years, complaints, last 12 months, complaints, 12 months before, complaints, 12 months before that and 8 more), which open on your screen as soon as the payment clears and come by email. For agents and scripts: every list with its row count and price is at https://specstream.ai/data/lists.json.

Updated November 10, 2026. Source: CFPB Consumer Complaint Database.

Student Loan Direct drew 14 consumer complaints in the CFPB database in the three years to November 9, 2026, and 32 since 2018. The largest group, 9, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 8. The company responded on time to 0.0% of the complaints, and 0.0% closed with monetary or other relief.

The request: Watch Student Loan Direct: each new CFPB complaint by product and issue, with the date and the company response. $10 of credit on sign-up, no card.

Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Pennsylvania

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 14Complaints, last 3 years
  • 32Complaints, all years
  • 0.0%Responded on time
  • 0.0%Closed with relief
  • 3Products
  • Sep 8, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 99
20253
20242
20231
20211
20201
20198
20187

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit reporting or other personal consumer reports964.3%
Student loan321.4%
Debt collection214.3%

Issues

IssueComplaintsShare
Incorrect information on your report857.1%
Struggling to repay your loan321.4%
Improper use of your report17.1%
Threatened to contact someone or share information improperly17.1%
Written notification about debt17.1%

How the company responded

Company responseComplaintsShare
Untimely response14100%

States

StateComplaintsShare
Pennsylvania321.4%
Arkansas214.3%
Florida214.3%
South Carolina214.3%
Alabama17.1%
Louisiana17.1%
New York17.1%
Ohio17.1%
Virginia17.1%

Latest 14 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
September 8, 2026Debt collectionWritten notification about debtUntimely responseconsumerfinance.gov
August 30, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
August 14, 2026Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
August 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
August 7, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
June 25, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
June 18, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
March 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
February 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
March 24, 2025Credit reporting or other personal consumer reportsImproper use of your reportUntimely responseconsumerfinance.gov
January 17, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
January 16, 2025Debt collectionThreatened to contact someone or share information improperlyUntimely responseconsumerfinance.gov
October 2, 2024Student loanStruggling to repay your loanUntimely responseconsumerfinance.gov
July 20, 2024Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.