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Data / Consumer complaints / Snap US Holdings, LLC

Snap US Holdings, LLC: 154 CFPB consumer complaints in the last 3 years

Snap US Holdings, LLC drew 154 consumer complaints in the CFPB database in the three years to November 6, 2026, and 154 since 2026. The largest group, 67, was about payday loan, title loan, personal loan, or advance loan, and the most common issue was “Charged fees or interest you didn't expect” with 30. The company responded on time to 19.5% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 154Complaints, last 3 years
  • 154Complaints, all years
  • 19.5%Responded on time
  • 0.0%Closed with relief
  • 7Products
  • Nov 6, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6154

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Charged fees or interest you didn't expect3019.5%
Attempts to collect debt not owed1610.4%
Incorrect information on your report138.4%
Problem when making payments138.4%
Problem with the payoff process at the end of the loan117.1%
False statements or representation95.8%
Improper use of your report63.9%
Problem with a purchase shown on your statement63.9%
Getting a credit card53.2%
Getting the loan53.2%
Managing the loan or lease53.2%
Problem with a company's investigation into an existing problem53.2%
Problem with additional add-on products or services53.2%
Took or threatened to take negative or legal action53.2%
Other features, terms, or problems42.6%
Electronic communications31.9%
Closing your account21.3%
Problem with a company's investigation into an existing issue21.3%
Trouble using your card21.3%
Communication tactics10.6%
Fees or interest10.6%
Problem with a purchase or transfer10.6%
Problem with customer service10.6%
Struggling to pay your bill10.6%
Struggling to pay your loan10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation12379.9%
Untimely response2214.3%
In progress95.8%

States

StateComplaintsShare
Texas2516.2%
Florida1610.4%
California138.4%
Pennsylvania127.8%
Georgia106.5%
Michigan95.8%
North Carolina85.2%
Arizona42.6%
Indiana42.6%
New Mexico42.6%
Nevada42.6%
New York42.6%
Virginia42.6%
Illinois31.9%
Kansas31.9%
Ohio31.9%
Oregon31.9%
South Carolina31.9%
Alabama21.3%
Colorado21.3%
Kentucky21.3%
Massachusetts21.3%
Maryland21.3%
Tennessee21.3%
Utah21.3%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 6, 2026Credit cardFees or interestIn progressconsumerfinance.gov
November 5, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
November 2, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 29, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 27, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 26, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 25, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
October 23, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
October 20, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesUntimely responseconsumerfinance.gov
October 19, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 15, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
October 15, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 14, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 12, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 11, 2026Credit cardStruggling to pay your billIn progressconsumerfinance.gov
October 10, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
October 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportUntimely responseconsumerfinance.gov
October 7, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
October 7, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 7, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 6, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 2, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 1, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
September 29, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsUntimely responseconsumerfinance.gov
September 27, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 27, 2026Vehicle loan or leaseManaging the loan or leaseUntimely responseconsumerfinance.gov
September 25, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 25, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 25, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov
September 24, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
September 24, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
September 21, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 18, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
September 18, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 18, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
September 16, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing issueClosed with explanationconsumerfinance.gov
September 15, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectUntimely responseconsumerfinance.gov
September 10, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 10, 2026Debt collectionFalse statements or representationUntimely responseconsumerfinance.gov
September 9, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 9, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
September 8, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 5, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
September 3, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
September 3, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.