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Data / Consumer complaints / NBT Bancorp Inc. / Checking or savings account

NBT Bancorp Inc.: 58 CFPB complaints about checking or savings account, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

NBT Bancorp Inc. drew 58 consumer complaints about checking or savings account in the CFPB database in the three years to November 6, 2026, 43.6% of its 133 complaints in that time. The most common issue was “Managing an account”. The company responded on time to 100.0% of them, and 31.0% closed with monetary or other relief.

The request: Watch NBT Bancorp Inc.: each new CFPB complaint about checking or savings account by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet checking or savings account in New York

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 58Complaints, last 3 years
  • 43.6%Share of the company's complaints
  • 100.0%Responded on time
  • 31.0%Closed with relief
  • Oct 21, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20263153.4%
12 months to Nov 6, 20252136.2%
12 months to Nov 6, 2024610.3%

Issues

IssueComplaintsShare
Managing an account3356.9%
Problem with a lender or other company charging your account915.5%
Problem caused by your funds being low813.8%
Closing an account58.6%
Opening an account35.2%

How the company responded

Company responseComplaintsShare
Closed with explanation3967.2%
Closed with monetary relief1017.2%
Closed with non-monetary relief813.8%
In progress11.7%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
New York3662.1%
Pennsylvania1017.2%
Florida35.2%
Massachusetts23.4%
Arizona11.7%
Connecticut11.7%
Maine11.7%
New Hampshire11.7%
Wyoming11.7%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 21, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 30, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 23, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
September 9, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
September 4, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
August 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 4, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 10, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
July 1, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with non-monetary reliefconsumerfinance.gov
June 10, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
May 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 15, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
April 15, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
April 15, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
April 15, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
April 15, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with non-monetary reliefconsumerfinance.gov
April 15, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
March 19, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
March 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 4, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
February 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 31, 2025Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.