Data / Consumer complaints / Independent Bank Corp.
Independent Bank Corp.: 55 CFPB consumer complaints in the last 3 years
Independent Bank Corp. drew 55 consumer complaints in the CFPB database in the three years to November 6, 2026, and 106 since 2020. The largest group, 43, was about checking or savings account, and the most common issue was “Managing an account” with 26. The company responded on time to 100.0% of the complaints, and 7.3% closed with monetary or other relief. The CFPB records the company as INDEPENDENT BANK CORP..
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- 55Complaints, last 3 years
- 106Complaints, all years
- 100.0%Responded on time
- 7.3%Closed with relief
- 7Products
- Sep 14, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 18 |
| 2025 | 22 |
| 2024 | 13 |
| 2023 | 15 |
| 2022 | 21 |
| 2021 | 9 |
| 2020 | 8 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 43 | 78.2% |
| Credit reporting or other personal consumer reports | 3 | 5.5% |
| Money transfer, virtual currency, or money service | 3 | 5.5% |
| Mortgage | 2 | 3.6% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 3.6% |
| Credit card | 1 | 1.8% |
| Vehicle loan or lease | 1 | 1.8% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 26 | 47.3% |
| Problem caused by your funds being low | 10 | 18.2% |
| Problem with a lender or other company charging your account | 4 | 7.3% |
| Closing an account | 3 | 5.5% |
| Fraud or scam | 3 | 5.5% |
| Improper use of your report | 2 | 3.6% |
| Trouble during payment process | 2 | 3.6% |
| Getting a line of credit | 1 | 1.8% |
| Incorrect information on your report | 1 | 1.8% |
| Problem with a purchase shown on your statement | 1 | 1.8% |
| Repossession | 1 | 1.8% |
| Struggling to pay your loan | 1 | 1.8% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 51 | 92.7% |
| Closed with non-monetary relief | 3 | 5.5% |
| Closed with monetary relief | 1 | 1.8% |
States
| State | Complaints | Share |
|---|---|---|
| Massachusetts | 43 | 78.2% |
| New Hampshire | 3 | 5.5% |
| Rhode Island | 3 | 5.5% |
| Oklahoma | 2 | 3.6% |
| Florida | 1 | 1.8% |
| South Carolina | 1 | 1.8% |
| Texas | 1 | 1.8% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| September 14, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| August 15, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| August 15, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 29, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 17, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| May 28, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 11, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 30, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| April 21, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 20, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 31, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| February 25, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| January 28, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| January 9, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| January 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| January 3, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 31, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 9, 2025 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| November 17, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 20, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| September 8, 2025 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| September 5, 2025 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| September 3, 2025 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| September 2, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 18, 2025 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| August 9, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 25, 2025 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| July 23, 2025 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| July 18, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 17, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 5, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| June 20, 2025 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| May 28, 2025 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| May 5, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| April 16, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 24, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| February 7, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 5, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 18, 2024 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 18, 2024 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 25, 2024 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| September 13, 2024 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| September 5, 2024 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| August 26, 2024 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 6, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| June 11, 2024 | Checking or savings account | Problem caused by your funds being low | Closed with monetary relief | consumerfinance.gov |
| May 26, 2024 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 10, 2024 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Every company with Mortgage complaints
- Consumer complaints in Massachusetts
- Consumer complaints in Rhode Island
- Consumer complaints in New Hampshire
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.