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Data / Consumer complaints / Hilltop Holdings, Inc

Hilltop Holdings, Inc: 73 CFPB consumer complaints in the last 3 years

Hilltop Holdings, Inc drew 73 consumer complaints in the CFPB database in the three years to November 6, 2026, and 176 since 2020. The largest group, 52, was about mortgage, and the most common issue was “Trouble during payment process” with 18. The company responded on time to 100.0% of the complaints, and 1.4% closed with monetary or other relief. The CFPB records the company as HILLTOP HOLDINGS, INC.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in Texas
  • 73Complaints, last 3 years
  • 176Complaints, all years
  • 100.0%Responded on time
  • 1.4%Closed with relief
  • 5Products
  • Oct 18, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 623
202520
202428
202327
202217
202138
202023

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage5271.2%
Credit reporting or other personal consumer reports1013.7%
Checking or savings account811%
Money transfer, virtual currency, or money service22.7%
Payday loan, title loan, personal loan, or advance loan11.4%

Issues

IssueComplaintsShare
Trouble during payment process1824.7%
Closing on a mortgage1419.2%
Struggling to pay mortgage1013.7%
Applying for a mortgage or refinancing an existing mortgage79.6%
Incorrect information on your report79.6%
Managing an account79.6%
Improper use of your report56.8%
Fraud or scam22.7%
Getting the loan11.4%
Opening an account11.4%
Problem with a company's investigation into an existing problem11.4%

How the company responded

Company responseComplaintsShare
Closed with explanation7298.6%
Closed with non-monetary relief11.4%

States

StateComplaintsShare
Texas2534.2%
South Carolina811%
Kansas56.8%
New York45.5%
Ohio45.5%
Florida34.1%
North Carolina34.1%
California22.7%
Georgia22.7%
Michigan22.7%
Missouri22.7%
New Mexico22.7%
Nevada22.7%
Alaska11.4%
Delaware11.4%
Kentucky11.4%
Massachusetts11.4%
Maryland11.4%
Pennsylvania11.4%
Tennessee11.4%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 18, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 16, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 14, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
October 13, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 5, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
September 18, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 8, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 29, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
May 22, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
May 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 28, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 10, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 26, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
February 15, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
February 5, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
January 26, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
January 8, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 31, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 31, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
December 24, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 17, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 1, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 1, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 23, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 8, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 21, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 16, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 11, 2025MortgageImproper use of your reportClosed with explanationconsumerfinance.gov
June 16, 2025MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 31, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
May 12, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
April 12, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 1, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 18, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
February 4, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
January 31, 2025MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
January 13, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
December 16, 2024MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 11, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
December 2, 2024MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 13, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 2, 2024MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
July 27, 2024Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 17, 2024MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.