Data / Consumer complaints / Conn's, Inc.
Conn's, Inc.: 471 CFPB consumer complaints in the last 3 years
Conn's, Inc. drew 471 consumer complaints in the CFPB database in the three years to November 6, 2026, and 2,593 since 2015. The largest group, 257, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 106. The company responded on time to 99.4% of the complaints, and 0.4% closed with monetary or other relief.
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Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Texas
- 471Complaints, last 3 years
- 2,593Complaints, all years
- 99.4%Responded on time
- 0.4%Closed with relief
- 5Products
- Dec 13, 2024Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2024 | 447 |
| 2023 | 259 |
| 2022 | 225 |
| 2021 | 313 |
| 2020 | 300 |
| 2019 | 233 |
| 2018 | 256 |
| 2017 | 222 |
| 2016 | 229 |
| 2015 | 109 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 257 | 54.6% |
| Debt collection | 162 | 34.4% |
| Credit card | 26 | 5.5% |
| Payday loan, title loan, personal loan, or advance loan | 24 | 5.1% |
| Money transfer, virtual currency, or money service | 2 | 0.4% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 106 | 22.5% |
| Problem with a company's investigation into an existing problem | 84 | 17.8% |
| Attempts to collect debt not owed | 75 | 15.9% |
| Improper use of your report | 73 | 15.5% |
| Communication tactics | 31 | 6.6% |
| False statements or representation | 23 | 4.9% |
| Written notification about debt | 14 | 3% |
| Took or threatened to take negative or legal action | 13 | 2.8% |
| Getting a credit card | 8 | 1.7% |
| Charged fees or interest you didn't expect | 7 | 1.5% |
| Problem when making payments | 6 | 1.3% |
| Other features, terms, or problems | 5 | 1.1% |
| Electronic communications | 4 | 0.8% |
| Problem with a purchase shown on your statement | 4 | 0.8% |
| Struggling to pay your loan | 4 | 0.8% |
| Problem with additional add-on products or services | 2 | 0.4% |
| Problem with the payoff process at the end of the loan | 2 | 0.4% |
| Threatened to contact someone or share information improperly | 2 | 0.4% |
| Advertising and marketing, including promotional offers | 1 | 0.2% |
| Credit monitoring or identity theft protection services | 1 | 0.2% |
| Fraud or scam | 1 | 0.2% |
| Getting the loan | 1 | 0.2% |
| Other transaction problem | 1 | 0.2% |
| Problem with a company's investigation into an existing issue | 1 | 0.2% |
| Problem with fraud alerts or security freezes | 1 | 0.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 469 | 99.6% |
| Closed with non-monetary relief | 2 | 0.4% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 222 | 47.1% |
| North Carolina | 39 | 8.3% |
| Florida | 36 | 7.6% |
| Louisiana | 35 | 7.4% |
| Nevada | 23 | 4.9% |
| Alabama | 18 | 3.8% |
| Colorado | 16 | 3.4% |
| Arizona | 14 | 3% |
| Oklahoma | 13 | 2.8% |
| Georgia | 12 | 2.5% |
| Tennessee | 11 | 2.3% |
| South Carolina | 7 | 1.5% |
| California | 5 | 1.1% |
| Virginia | 5 | 1.1% |
| Mississippi | 4 | 0.8% |
| New Mexico | 3 | 0.6% |
| Illinois | 2 | 0.4% |
| Arkansas | 1 | 0.2% |
| Indiana | 1 | 0.2% |
| Michigan | 1 | 0.2% |
| New York | 1 | 0.2% |
| Pennsylvania | 1 | 0.2% |
| Utah | 1 | 0.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| December 13, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 12, 2024 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| December 12, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| December 11, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 11, 2024 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| December 11, 2024 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| December 10, 2024 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| December 8, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 7, 2024 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| December 6, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 6, 2024 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| December 5, 2024 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| December 5, 2024 | Credit card | Struggling to pay your bill | Closed with explanation | consumerfinance.gov |
| December 5, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| December 4, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 4, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| December 4, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| December 3, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| December 3, 2024 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| December 2, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 2, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 30, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| November 30, 2024 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| November 29, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 29, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 29, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 29, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 29, 2024 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| November 28, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 27, 2024 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| November 27, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| November 27, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| November 27, 2024 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| November 27, 2024 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| November 26, 2024 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| November 26, 2024 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| November 25, 2024 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| November 25, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 23, 2024 | Debt collection | Communication tactics | Closed with explanation | consumerfinance.gov |
| November 23, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 21, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| November 21, 2024 | Debt collection | Electronic communications | Closed with explanation | consumerfinance.gov |
| November 21, 2024 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| November 21, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 21, 2024 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| November 21, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| November 20, 2024 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| November 20, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| November 20, 2024 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| November 19, 2024 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Debt collection complaints
- Every company with Credit card complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Consumer complaints in Texas
- Consumer complaints in North Carolina
- Consumer complaints in Florida
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.