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Data / Consumer complaints / Citizens Debt relief LLC

Citizens Debt relief LLC: 67 CFPB consumer complaints in the last 3 years

Citizens Debt relief LLC drew 67 consumer complaints in the CFPB database in the three years to November 6, 2026, and 69 since 2022. The largest group, 58, was about debt or credit management, and the most common issue was “Didn't provide services promised” with 37. The company responded on time to 50.7% of the complaints, and 22.4% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt or credit management companyGet debt or credit management in California
  • 67Complaints, last 3 years
  • 69Complaints, all years
  • 50.7%Responded on time
  • 22.4%Closed with relief
  • 3Products
  • Oct 9, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 644
202519
20243
20231
20222

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt or credit management5886.6%
Debt collection811.9%
Payday loan, title loan, personal loan, or advance loan11.5%

Issues

IssueComplaintsShare
Didn't provide services promised3755.2%
Charged upfront or unexpected fees1116.4%
Problem with customer service57.5%
False statements or representation46%
Unauthorized withdrawals or charges46%
Attempts to collect debt not owed34.5%
Confusing or missing disclosures11.5%
Struggling to pay your loan11.5%
Took or threatened to take negative or legal action11.5%

How the company responded

Company responseComplaintsShare
Closed with explanation5176.1%
Closed with monetary relief1420.9%
Closed with non-monetary relief11.5%
Untimely response11.5%

States

StateComplaintsShare
California1522.4%
Texas1014.9%
Florida913.4%
New York913.4%
Arizona46%
Pennsylvania34.5%
Wisconsin34.5%
Michigan23%
Montana23%
North Carolina23%
Alabama11.5%
Colorado11.5%
Maryland11.5%
New Mexico11.5%
Nevada11.5%
Ohio11.5%
South Dakota11.5%
Tennessee11.5%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 9, 2026Debt collectionTook or threatened to take negative or legal actionUntimely responseconsumerfinance.gov
October 6, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
September 29, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
September 21, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 21, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
September 17, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
September 14, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
September 12, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
August 31, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
August 26, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
August 18, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 11, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 10, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
August 10, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 6, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
August 6, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
August 4, 2026Debt collectionFalse statements or representationClosed with monetary reliefconsumerfinance.gov
August 4, 2026Debt or credit managementDidn't provide services promisedClosed with monetary reliefconsumerfinance.gov
July 29, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
July 28, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with monetary reliefconsumerfinance.gov
June 26, 2026Debt or credit managementProblem with customer serviceClosed with monetary reliefconsumerfinance.gov
June 23, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
June 18, 2026Debt or credit managementCharged upfront or unexpected feesClosed with monetary reliefconsumerfinance.gov
June 14, 2026Debt or credit managementCharged upfront or unexpected feesClosed with monetary reliefconsumerfinance.gov
June 13, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
June 10, 2026Debt or credit managementDidn't provide services promisedClosed with monetary reliefconsumerfinance.gov
June 8, 2026Debt or credit managementDidn't provide services promisedClosed with monetary reliefconsumerfinance.gov
May 20, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
May 12, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
April 24, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
April 24, 2026Debt or credit managementCharged upfront or unexpected feesClosed with monetary reliefconsumerfinance.gov
April 17, 2026Debt or credit managementDidn't provide services promisedClosed with monetary reliefconsumerfinance.gov
April 16, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
April 11, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
March 24, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
March 23, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
March 4, 2026Debt or credit managementDidn't provide services promisedClosed with monetary reliefconsumerfinance.gov
February 24, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
February 23, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
February 6, 2026Debt or credit managementDidn't provide services promisedClosed with monetary reliefconsumerfinance.gov
January 7, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
January 6, 2026Debt or credit managementDidn't provide services promisedClosed with monetary reliefconsumerfinance.gov
January 5, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
January 4, 2026Debt or credit managementDidn't provide services promisedClosed with non-monetary reliefconsumerfinance.gov
December 29, 2025Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
December 10, 2025Debt or credit managementUnauthorized withdrawals or chargesClosed with monetary reliefconsumerfinance.gov
December 4, 2025Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
November 22, 2025Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
November 21, 2025Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
November 17, 2025Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.