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Data / Consumer complaints / Busey Bank

Busey Bank: 45 CFPB consumer complaints in the last 3 years

Busey Bank drew 45 consumer complaints in the CFPB database in the three years to November 6, 2026, and 79 since 2021. The largest group, 33, was about checking or savings account, and the most common issue was “Managing an account” with 21. The company responded on time to 100.0% of the complaints, and 24.4% closed with monetary or other relief. The CFPB records the company as BUSEY BANK.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in Illinois
  • 45Complaints, last 3 years
  • 79Complaints, all years
  • 100.0%Responded on time
  • 24.4%Closed with relief
  • 6Products
  • Sep 1, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 69
202519
202413
202317
202213
20218

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account3373.3%
Credit reporting or other personal consumer reports48.9%
Mortgage48.9%
Money transfer, virtual currency, or money service24.4%
Debt collection12.2%
Vehicle loan or lease12.2%

Issues

IssueComplaintsShare
Managing an account2146.7%
Closing an account511.1%
Opening an account48.9%
Applying for a mortgage or refinancing an existing mortgage36.7%
Improper use of your report36.7%
Fraud or scam24.4%
Problem with a lender or other company charging your account24.4%
Attempts to collect debt not owed12.2%
Problem caused by your funds being low12.2%
Problem with a company's investigation into an existing problem12.2%
Repossession12.2%
Trouble during payment process12.2%

How the company responded

Company responseComplaintsShare
Closed with explanation3475.6%
Closed with monetary relief1124.4%

States

StateComplaintsShare
Illinois2760%
Missouri511.1%
North Carolina36.7%
Florida24.4%
California12.2%
Colorado12.2%
Indiana12.2%
Nevada12.2%
Oregon12.2%
South Carolina12.2%
Texas12.2%

Latest 45 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
September 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 1, 2026Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
August 18, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
August 16, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
July 28, 2026Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
May 29, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
April 2, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 3, 2026Checking or savings accountClosing an accountClosed with monetary reliefconsumerfinance.gov
December 22, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
November 21, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 19, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 17, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 5, 2025Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 2, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 23, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 25, 2025Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
July 8, 2025Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
July 3, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 23, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 5, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 11, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 4, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 31, 2025Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 5, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 13, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 11, 2025Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
January 10, 2025Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 2, 2024Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
September 17, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 21, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 19, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
July 25, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 10, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 14, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
April 22, 2024Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
April 4, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
March 30, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 7, 2024Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
January 14, 2024Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
January 6, 2024Checking or savings accountClosing an accountClosed with monetary reliefconsumerfinance.gov
December 16, 2023Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
December 13, 2023Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
November 21, 2023Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 16, 2023Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.