Data / Consumer complaints / AC AutoPay LLC, Denver, CO Branch
AC AutoPay LLC, Denver, CO Branch: 106 CFPB consumer complaints in the last 3 years
AC AutoPay LLC, Denver, CO Branch drew 106 consumer complaints in the CFPB database in the three years to November 6, 2026, and 210 since 2013. The largest group, 71, was about vehicle loan or lease, and the most common issue was “Getting a loan or lease” with 52. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief.
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- 106Complaints, last 3 years
- 210Complaints, all years
- 100.0%Responded on time
- 0.0%Closed with relief
- 4Products
- Nov 5, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 34 |
| 2025 | 47 |
| 2024 | 22 |
| 2023 | 19 |
| 2022 | 13 |
| 2021 | 15 |
| 2020 | 14 |
| 2019 | 12 |
| 2018 | 11 |
| 2017 | 6 |
| 2016 | 4 |
| 2015 | 10 |
| 2014 | 2 |
| 2013 | 1 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Vehicle loan or lease | 71 | 67% |
| Credit reporting or other personal consumer reports | 31 | 29.2% |
| Payday loan, title loan, personal loan, or advance loan | 3 | 2.8% |
| Debt collection | 1 | 0.9% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Getting a loan or lease | 52 | 49.1% |
| Improper use of your report | 29 | 27.4% |
| Problems at the end of the loan or lease | 8 | 7.5% |
| Managing the loan or lease | 7 | 6.6% |
| Incorrect information on your report | 4 | 3.8% |
| Problem with the payoff process at the end of the loan | 3 | 2.8% |
| Problem with a company's investigation into an existing problem | 1 | 0.9% |
| Repossession | 1 | 0.9% |
| Took or threatened to take negative or legal action | 1 | 0.9% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 106 | 100% |
States
| State | Complaints | Share |
|---|---|---|
| California | 13 | 12.3% |
| Texas | 12 | 11.3% |
| Florida | 11 | 10.4% |
| Arizona | 9 | 8.5% |
| Illinois | 6 | 5.7% |
| Georgia | 5 | 4.7% |
| Ohio | 5 | 4.7% |
| Wisconsin | 4 | 3.8% |
| Maryland | 3 | 2.8% |
| Michigan | 3 | 2.8% |
| New York | 3 | 2.8% |
| Indiana | 2 | 1.9% |
| Kentucky | 2 | 1.9% |
| Louisiana | 2 | 1.9% |
| Missouri | 2 | 1.9% |
| Mississippi | 2 | 1.9% |
| North Carolina | 2 | 1.9% |
| Nebraska | 2 | 1.9% |
| Nevada | 2 | 1.9% |
| Pennsylvania | 2 | 1.9% |
| Washington | 2 | 1.9% |
| West Virginia | 2 | 1.9% |
| Connecticut | 1 | 0.9% |
| Iowa | 1 | 0.9% |
| Massachusetts | 1 | 0.9% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 5, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| November 2, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 4, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| September 19, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 7, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| July 29, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| July 16, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| June 24, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| May 27, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| May 25, 2026 | Vehicle loan or lease | Improper use of your report | Closed with explanation | consumerfinance.gov |
| May 14, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Vehicle loan or lease | Improper use of your report | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| May 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| May 5, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| May 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| April 22, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 14, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| April 6, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| April 3, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| April 3, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| March 17, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| February 25, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| February 1, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| January 17, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| December 18, 2025 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| November 24, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| November 21, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| November 13, 2025 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| November 6, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| October 24, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 14, 2025 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| October 14, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 24, 2025 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| September 20, 2025 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| September 18, 2025 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| September 16, 2025 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| September 12, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| August 25, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| August 22, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| August 18, 2025 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Vehicle loan or lease complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- Every company with Debt collection complaints
- Consumer complaints in California
- Consumer complaints in Texas
- Consumer complaints in Florida
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.