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Data / Consumer complaints / ProCollect, Inc.

ProCollect, Inc.: 3,950 CFPB consumer complaints in the last 3 years

ProCollect, Inc. drew 3,950 consumer complaints in the CFPB database in the three years to November 6, 2026, and 6,478 since 2013. The largest group, 3,128, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 1,346. The company responded on time to 86.2% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 3,950Complaints, last 3 years
  • 6,478Complaints, all years
  • 86.2%Responded on time
  • 0.0%Closed with relief
  • 5Products
  • Oct 30, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 61,501
20251,498
2024886
2023520
2022395
2021321
2020242
2019184
2018254
2017271
2016160
2015142
201485
201319

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection3,12879.2%
Credit reporting or other personal consumer reports80620.4%
Debt or credit management130.3%
Credit card20.1%
Mortgage10.1%

Issues

IssueComplaintsShare
Attempts to collect debt not owed1,34634.1%
Written notification about debt61015.4%
False statements or representation52913.4%
Took or threatened to take negative or legal action47512%
Incorrect information on your report40610.3%
Problem with a company's investigation into an existing problem2075.2%
Improper use of your report1804.6%
Communication tactics1263.2%
Electronic communications240.6%
Threatened to contact someone or share information improperly180.5%
Problem with a company's investigation into an existing issue70.2%
Problem with customer service50.1%
Problem with fraud alerts or security freezes50.1%
Confusing or missing disclosures30.1%
Didn't provide services promised20.1%
Identity theft protection or other monitoring services20.1%
Unauthorized withdrawals or charges20.1%
Charged upfront or unexpected fees10.1%
Credit monitoring or identity theft protection services10.1%
Problem when making payments10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation3,950100%

States

StateComplaintsShare
Texas1,84146.6%
Florida43511%
Georgia2265.7%
Louisiana1954.9%
Mississippi1744.4%
North Carolina1012.6%
California1002.5%
Michigan892.3%
Illinois671.7%
Alabama511.3%
Virginia501.3%
Arizona491.2%
New York441.1%
South Carolina441.1%
Arkansas360.9%
Pennsylvania360.9%
Tennessee330.8%
Missouri310.8%
Ohio290.7%
Oklahoma280.7%
Iowa270.7%
Maryland260.7%
Nevada240.6%
Colorado230.6%
Indiana220.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 30, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 29, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing issueClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 27, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 27, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 27, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 25, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 24, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 19, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 19, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 19, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 18, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 18, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 18, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 18, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 17, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 17, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.