Data / Consumer complaints / Firstbank
Firstbank: 82 CFPB consumer complaints in the last 3 years
Firstbank drew 82 consumer complaints in the CFPB database in the three years to November 6, 2026, and 291 since 2012. The largest group, 59, was about checking or savings account, and the most common issue was “Managing an account” with 24. The company responded on time to 100.0% of the complaints, and 20.7% closed with monetary or other relief. The CFPB records the company as FIRSTBANK.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 82Complaints, last 3 years
- 291Complaints, all years
- 100.0%Responded on time
- 20.7%Closed with relief
- 7Products
- May 12, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 21 |
| 2025 | 26 |
| 2024 | 32 |
| 2023 | 24 |
| 2022 | 25 |
| 2021 | 18 |
| 2020 | 14 |
| 2019 | 12 |
| 2018 | 28 |
| 2017 | 21 |
| 2016 | 24 |
| 2015 | 20 |
| 2014 | 7 |
| 2013 | 9 |
| 2012 | 10 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 59 | 72% |
| Money transfer, virtual currency, or money service | 8 | 9.8% |
| Credit reporting or other personal consumer reports | 7 | 8.5% |
| Credit card | 4 | 4.9% |
| Debt collection | 2 | 2.4% |
| Debt or credit management | 1 | 1.2% |
| Mortgage | 1 | 1.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 24 | 29.3% |
| Problem with a lender or other company charging your account | 11 | 13.4% |
| Problem caused by your funds being low | 10 | 12.2% |
| Closing an account | 8 | 9.8% |
| Opening an account | 6 | 7.3% |
| Fraud or scam | 5 | 6.1% |
| Incorrect information on your report | 4 | 4.9% |
| Problem with a purchase shown on your statement | 3 | 3.7% |
| Confusing or missing disclosures | 2 | 2.4% |
| Other transaction problem | 2 | 2.4% |
| Problem with a company's investigation into an existing problem | 2 | 2.4% |
| Communication tactics | 1 | 1.2% |
| Improper use of your report | 1 | 1.2% |
| Struggling to pay mortgage | 1 | 1.2% |
| Took or threatened to take negative or legal action | 1 | 1.2% |
| Unable to get your credit report or credit score | 1 | 1.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 65 | 79.3% |
| Closed with monetary relief | 12 | 14.6% |
| Closed with non-monetary relief | 5 | 6.1% |
States
| State | Complaints | Share |
|---|---|---|
| Colorado | 58 | 70.7% |
| Arizona | 16 | 19.5% |
| Tennessee | 3 | 3.7% |
| Florida | 2 | 2.4% |
| California | 1 | 1.2% |
| Minnesota | 1 | 1.2% |
| Utah | 1 | 1.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| May 12, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 6, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| April 29, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| April 27, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| April 21, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 17, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 13, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| April 9, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| April 1, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| March 23, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| March 16, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 10, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| March 5, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 3, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| February 3, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| January 30, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| January 29, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| January 13, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| January 12, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| January 11, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| January 5, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| December 30, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 5, 2025 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| November 27, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 19, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| November 8, 2025 | Checking or savings account | Problem with a lender or other company charging your account | Closed with non-monetary relief | consumerfinance.gov |
| September 29, 2025 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| September 4, 2025 | Checking or savings account | Opening an account | Closed with monetary relief | consumerfinance.gov |
| August 26, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 22, 2025 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| August 19, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 18, 2025 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| August 11, 2025 | Credit reporting or other personal consumer reports | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| August 6, 2025 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| July 21, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 20, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 28, 2025 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| June 26, 2025 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| June 24, 2025 | Checking or savings account | Opening an account | Closed with non-monetary relief | consumerfinance.gov |
| June 9, 2025 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| May 30, 2025 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| May 29, 2025 | Debt collection | Communication tactics | Closed with monetary relief | consumerfinance.gov |
| May 1, 2025 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| May 1, 2025 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| March 5, 2025 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| February 26, 2025 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| January 23, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 31, 2024 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| November 28, 2024 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| November 26, 2024 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Credit card complaints
- Consumer complaints in Colorado
- Consumer complaints in Arizona
- Consumer complaints in Tennessee
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.