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Data / Consumer complaints / Firstbank

Firstbank: 82 CFPB consumer complaints in the last 3 years

Firstbank drew 82 consumer complaints in the CFPB database in the three years to November 6, 2026, and 291 since 2012. The largest group, 59, was about checking or savings account, and the most common issue was “Managing an account” with 24. The company responded on time to 100.0% of the complaints, and 20.7% closed with monetary or other relief. The CFPB records the company as FIRSTBANK.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 82Complaints, last 3 years
  • 291Complaints, all years
  • 100.0%Responded on time
  • 20.7%Closed with relief
  • 7Products
  • May 12, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 621
202526
202432
202324
202225
202118
202014
201912
201828
201721
201624
201520
20147
20139
201210

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account2429.3%
Problem with a lender or other company charging your account1113.4%
Problem caused by your funds being low1012.2%
Closing an account89.8%
Opening an account67.3%
Fraud or scam56.1%
Incorrect information on your report44.9%
Problem with a purchase shown on your statement33.7%
Confusing or missing disclosures22.4%
Other transaction problem22.4%
Problem with a company's investigation into an existing problem22.4%
Communication tactics11.2%
Improper use of your report11.2%
Struggling to pay mortgage11.2%
Took or threatened to take negative or legal action11.2%
Unable to get your credit report or credit score11.2%

How the company responded

Company responseComplaintsShare
Closed with explanation6579.3%
Closed with monetary relief1214.6%
Closed with non-monetary relief56.1%

States

StateComplaintsShare
Colorado5870.7%
Arizona1619.5%
Tennessee33.7%
Florida22.4%
California11.2%
Minnesota11.2%
Utah11.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
May 12, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
May 6, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
April 29, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
April 27, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
April 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 13, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
April 9, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
April 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 23, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
March 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 10, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
March 5, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 3, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
February 3, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
January 30, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
January 29, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
January 13, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
January 12, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
January 11, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 5, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
December 30, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 5, 2025Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
November 27, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 19, 2025Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
November 8, 2025Checking or savings accountProblem with a lender or other company charging your accountClosed with non-monetary reliefconsumerfinance.gov
September 29, 2025Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
September 4, 2025Checking or savings accountOpening an accountClosed with monetary reliefconsumerfinance.gov
August 26, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 22, 2025Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
August 19, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 18, 2025Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
August 11, 2025Credit reporting or other personal consumer reportsUnable to get your credit report or credit scoreClosed with explanationconsumerfinance.gov
August 6, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 21, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 20, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 28, 2025Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
June 26, 2025Money transfer, virtual currency, or money serviceConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
June 24, 2025Checking or savings accountOpening an accountClosed with non-monetary reliefconsumerfinance.gov
June 9, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
May 30, 2025Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
May 29, 2025Debt collectionCommunication tacticsClosed with monetary reliefconsumerfinance.gov
May 1, 2025Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
May 1, 2025Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
March 5, 2025Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
February 26, 2025Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
January 23, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 31, 2024Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
November 28, 2024Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 26, 2024Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.