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Data / Consumer complaints / Express Recovery Services, Inc.

Express Recovery Services, Inc.: 193 CFPB consumer complaints in the last 3 years

Express Recovery Services, Inc. drew 193 consumer complaints in the CFPB database in the three years to November 6, 2026, and 430 since 2014. The largest group, 172, was about debt collection, and the most common issue was “Attempts to collect debt not owed” with 66. The company responded on time to 99.0% of the complaints, and 0.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every debt collection companyGet debt collection in Utah
  • 193Complaints, last 3 years
  • 430Complaints, all years
  • 99.0%Responded on time
  • 0.0%Closed with relief
  • 2Products
  • Oct 31, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 675
202571
202443
202321
202224
202134
202032
201917
201824
201737
201618
201524
201410

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Debt collection17289.1%
Credit reporting or other personal consumer reports2110.9%

Issues

IssueComplaintsShare
Attempts to collect debt not owed6634.2%
Written notification about debt4623.8%
Took or threatened to take negative or legal action2613.5%
False statements or representation2412.4%
Incorrect information on your report126.2%
Communication tactics84.1%
Improper use of your report63.1%
Problem with a company's investigation into an existing problem31.6%
Threatened to contact someone or share information improperly21%

How the company responded

Company responseComplaintsShare
Closed with explanation193100%

States

StateComplaintsShare
Utah13469.4%
Wyoming147.3%
California63.1%
Florida63.1%
Virginia52.6%
Colorado31.6%
Indiana31.6%
Nevada31.6%
Texas31.6%
Washington31.6%
Arizona21%
Missouri21%
Connecticut10.5%
Idaho10.5%
Louisiana10.5%
Montana10.5%
Nebraska10.5%
New Hampshire10.5%
New Jersey10.5%
South Dakota10.5%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 31, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 30, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 12, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 10, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 8, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 7, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 5, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 4, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 3, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 23, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
September 20, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 18, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
September 17, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 14, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
September 1, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 23, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
August 21, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 20, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 19, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
August 15, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 13, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
August 6, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
August 3, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 3, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 29, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
July 28, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
July 23, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 20, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
July 20, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
July 14, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 13, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
July 3, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
June 22, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
June 18, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
June 15, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 11, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
June 2, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
May 29, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
May 27, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
May 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
May 15, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.