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Data / Consumer complaints / Community Financial System, Inc.

Community Financial System, Inc.: 111 CFPB consumer complaints in the last 3 years

Community Financial System, Inc. drew 111 consumer complaints in the CFPB database in the three years to November 6, 2026, and 232 since 2017. The largest group, 61, was about checking or savings account, and the most common issue was “Managing an account” with 39. The company responded on time to 99.1% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as COMMUNITY FINANCIAL SYSTEM, INC..

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 111Complaints, last 3 years
  • 232Complaints, all years
  • 99.1%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Oct 22, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 641
202539
202425
202328
202219
202122
202019
201925
201813
20171

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account3935.1%
Incorrect information on your report119.9%
Problem caused by your funds being low98.1%
Improper use of your report87.2%
Problem with a lender or other company charging your account87.2%
Trouble during payment process76.3%
Struggling to pay mortgage65.4%
Applying for a mortgage or refinancing an existing mortgage32.7%
Closing an account32.7%
Getting a loan or lease32.7%
Problem with a company's investigation into an existing problem32.7%
Attempts to collect debt not owed21.8%
Managing the loan or lease21.8%
Confusing or missing disclosures10.9%
Fraud or scam10.9%
Opening an account10.9%
Problem when making payments10.9%
Problem with the payoff process at the end of the loan10.9%
Problems at the end of the loan or lease10.9%
Unauthorized transactions or other transaction problem10.9%

How the company responded

Company responseComplaintsShare
Closed with explanation10796.4%
In progress43.6%

States

StateComplaintsShare
New York4944.1%
Pennsylvania3632.4%
Vermont119.9%
Florida32.7%
California21.8%
New Jersey21.8%
Ohio21.8%
Georgia10.9%
Illinois10.9%
Louisiana10.9%
North Carolina10.9%
New Hampshire10.9%
Virginia10.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountImproper use of your reportIn progressconsumerfinance.gov
October 20, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 18, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 7, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
August 31, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 12, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
August 11, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 14, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
July 10, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 30, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
June 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 20, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 18, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 8, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 21, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 18, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
May 8, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
April 27, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
April 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 16, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 16, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
April 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 16, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
March 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 3, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
February 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 31, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
January 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 16, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
January 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 23, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 21, 2025Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
December 4, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 1, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 21, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
November 18, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 9, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 6, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 3, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.