Data / Consumer complaints / Community Financial System, Inc.
Community Financial System, Inc.: 111 CFPB consumer complaints in the last 3 years
Community Financial System, Inc. drew 111 consumer complaints in the CFPB database in the three years to November 6, 2026, and 232 since 2017. The largest group, 61, was about checking or savings account, and the most common issue was “Managing an account” with 39. The company responded on time to 99.1% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as COMMUNITY FINANCIAL SYSTEM, INC..
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- 111Complaints, last 3 years
- 232Complaints, all years
- 99.1%Responded on time
- 0.0%Closed with relief
- 8Products
- Oct 22, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 41 |
| 2025 | 39 |
| 2024 | 25 |
| 2023 | 28 |
| 2022 | 19 |
| 2021 | 22 |
| 2020 | 19 |
| 2019 | 25 |
| 2018 | 13 |
| 2017 | 1 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 61 | 55% |
| Mortgage | 18 | 16.2% |
| Credit reporting or other personal consumer reports | 14 | 12.6% |
| Vehicle loan or lease | 10 | 9% |
| Money transfer, virtual currency, or money service | 3 | 2.7% |
| Debt collection | 2 | 1.8% |
| Payday loan, title loan, personal loan, or advance loan | 2 | 1.8% |
| Credit card | 1 | 0.9% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 39 | 35.1% |
| Incorrect information on your report | 11 | 9.9% |
| Problem caused by your funds being low | 9 | 8.1% |
| Improper use of your report | 8 | 7.2% |
| Problem with a lender or other company charging your account | 8 | 7.2% |
| Trouble during payment process | 7 | 6.3% |
| Struggling to pay mortgage | 6 | 5.4% |
| Applying for a mortgage or refinancing an existing mortgage | 3 | 2.7% |
| Closing an account | 3 | 2.7% |
| Getting a loan or lease | 3 | 2.7% |
| Problem with a company's investigation into an existing problem | 3 | 2.7% |
| Attempts to collect debt not owed | 2 | 1.8% |
| Managing the loan or lease | 2 | 1.8% |
| Confusing or missing disclosures | 1 | 0.9% |
| Fraud or scam | 1 | 0.9% |
| Opening an account | 1 | 0.9% |
| Problem when making payments | 1 | 0.9% |
| Problem with the payoff process at the end of the loan | 1 | 0.9% |
| Problems at the end of the loan or lease | 1 | 0.9% |
| Unauthorized transactions or other transaction problem | 1 | 0.9% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 107 | 96.4% |
| In progress | 4 | 3.6% |
States
| State | Complaints | Share |
|---|---|---|
| New York | 49 | 44.1% |
| Pennsylvania | 36 | 32.4% |
| Vermont | 11 | 9.9% |
| Florida | 3 | 2.7% |
| California | 2 | 1.8% |
| New Jersey | 2 | 1.8% |
| Ohio | 2 | 1.8% |
| Georgia | 1 | 0.9% |
| Illinois | 1 | 0.9% |
| Louisiana | 1 | 0.9% |
| North Carolina | 1 | 0.9% |
| New Hampshire | 1 | 0.9% |
| Virginia | 1 | 0.9% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 22, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Checking or savings account | Improper use of your report | In progress | consumerfinance.gov |
| October 20, 2026 | Checking or savings account | Problem with a lender or other company charging your account | In progress | consumerfinance.gov |
| October 18, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Mortgage | Trouble during payment process | In progress | consumerfinance.gov |
| August 31, 2026 | Credit card | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Mortgage | Trouble during payment process | In progress | consumerfinance.gov |
| August 11, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| August 8, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 29, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 22, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 14, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 30, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| June 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 20, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| June 18, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 8, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 29, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 22, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| May 21, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 18, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| May 8, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| April 27, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| April 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 16, 2026 | Mortgage | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 16, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| April 13, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 3, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| March 16, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| March 13, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| March 3, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | Closed with explanation | consumerfinance.gov |
| February 25, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| January 31, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| January 23, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| January 16, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| January 7, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| January 1, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 23, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 21, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| December 4, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| December 1, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| November 21, 2025 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | Closed with explanation | consumerfinance.gov |
| November 18, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 9, 2025 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| October 6, 2025 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 3, 2025 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Mortgage complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Vehicle loan or lease complaints
- Consumer complaints in New York
- Consumer complaints in Pennsylvania
- Consumer complaints in Vermont
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.