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Data / Consumer complaints / Commerce Bank / Credit card

Commerce Bank: 92 CFPB complaints about credit card, last 3 years

Commerce Bank drew 92 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 23.0% of its 400 complaints in that time. The most common issue was “Other features, terms, or problems”. The company responded on time to 98.9% of them, and 4.3% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 92Complaints, last 3 years
  • 23.0%Share of the company's complaints
  • 98.9%Responded on time
  • 4.3%Closed with relief
  • Oct 21, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20263234.8%
12 months to Nov 6, 20253234.8%
12 months to Nov 6, 20242830.4%

Issues

IssueComplaintsShare
Other features, terms, or problems2021.7%
Problem with a purchase shown on your statement1920.7%
Fees or interest1314.1%
Getting a credit card99.8%
Advertising and marketing, including promotional offers88.7%
Closing your account88.7%
Problem when making payments77.6%
Trouble using your card44.3%
Incorrect information on your report22.2%
Problem with a company's investigation into an existing problem22.2%

How the company responded

Company responseComplaintsShare
Closed with explanation8491.3%
Closed with monetary relief44.3%
In progress44.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Missouri1718.5%
Illinois1516.3%
Texas1010.9%
Idaho66.5%
Kansas55.4%
Colorado44.3%
Oklahoma44.3%
Wyoming44.3%
Kentucky33.3%
Minnesota33.3%
New York33.3%
Florida22.2%
Indiana22.2%
Pennsylvania22.2%
Arkansas11.1%
California11.1%
Iowa11.1%
Louisiana11.1%
Michigan11.1%
North Carolina11.1%
Nebraska11.1%
New Jersey11.1%
Ohio11.1%
Utah11.1%
Washington11.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 21, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 16, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 13, 2026Credit cardAdvertising and marketing, including promotional offersIn progressconsumerfinance.gov
October 9, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 7, 2026Credit cardFees or interestIn progressconsumerfinance.gov
September 15, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
September 7, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
September 4, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
September 3, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 2, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
August 16, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
August 2, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
July 29, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
July 27, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 13, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
June 13, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
May 22, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
May 13, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
April 22, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
March 4, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
March 2, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
February 19, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
February 13, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
February 11, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
January 22, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.