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Data / Consumer complaints / Cathay Bank

Cathay Bank: 60 CFPB consumer complaints in the last 3 years

Cathay Bank drew 60 consumer complaints in the CFPB database in the three years to November 6, 2026, and 144 since 2012. The largest group, 37, was about checking or savings account, and the most common issue was “Managing an account” with 27. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as CATHAY BANK.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in California
  • 60Complaints, last 3 years
  • 144Complaints, all years
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • 5Products
  • Oct 7, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 622
202514
202421
202323
202222
202111
20207
20195
20186
20173
20163
20154
20141
20131
20121

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account3761.7%
Money transfer, virtual currency, or money service1016.7%
Mortgage711.7%
Credit reporting or other personal consumer reports58.3%
Credit card11.7%

Issues

IssueComplaintsShare
Managing an account2745%
Fraud or scam58.3%
Trouble during payment process58.3%
Opening an account46.7%
Closing an account35%
Incorrect information on your report35%
Other transaction problem35%
Problem with a lender or other company charging your account35%
Money was not available when promised23.3%
Problem with a company's investigation into an existing problem23.3%
Applying for a mortgage or refinancing an existing mortgage11.7%
Other features, terms, or problems11.7%
Struggling to pay mortgage11.7%

How the company responded

Company responseComplaintsShare
Closed with explanation60100%

States

StateComplaintsShare
California3660%
New York58.3%
Massachusetts46.7%
Washington35%
New Jersey23.3%
Florida11.7%
North Carolina11.7%
Nevada11.7%
Oregon11.7%
South Carolina11.7%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 16, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
September 15, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
August 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 13, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 1, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
April 24, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
April 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 26, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
March 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 24, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
February 9, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
February 3, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
January 26, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 26, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
January 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
January 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 22, 2025Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 6, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 19, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 16, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 10, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 2, 2025Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
August 29, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 10, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 9, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 28, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
April 4, 2025Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
March 12, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 14, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
February 1, 2025Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
December 16, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
November 25, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 20, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 28, 2024Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 2, 2024Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
August 21, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 16, 2024Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 2, 2024Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 11, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 23, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 21, 2024Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
May 7, 2024Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
May 1, 2024Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.