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Data / Consumer complaints / Acra Intermediate Holdings, LLC / Mortgage

Acra Intermediate Holdings, LLC: 60 CFPB complaints about mortgage, last 3 years

Acra Intermediate Holdings, LLC drew 60 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 84.5% of its 71 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 98.3% of them, and 15.0% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 60Complaints, last 3 years
  • 84.5%Share of the company's complaints
  • 98.3%Responded on time
  • 15.0%Closed with relief
  • Sep 18, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264168.3%
12 months to Nov 6, 20251525%
12 months to Nov 6, 202446.7%

Issues

IssueComplaintsShare
Trouble during payment process2846.7%
Struggling to pay mortgage2440%
Applying for a mortgage or refinancing an existing mortgage35%
Closing on a mortgage35%
Incorrect information on your report23.3%

How the company responded

Company responseComplaintsShare
Closed with explanation5083.3%
Closed with non-monetary relief610%
Closed with monetary relief35%
In progress11.7%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1525%
Florida1016.7%
Georgia813.3%
Pennsylvania35%
Texas35%
Arizona23.3%
New York23.3%
Ohio23.3%
Oklahoma23.3%
Tennessee23.3%
Utah23.3%
Arkansas11.7%
Colorado11.7%
Illinois11.7%
Louisiana11.7%
North Carolina11.7%
Washington11.7%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
September 18, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 16, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
September 3, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
July 24, 2026MortgageClosing on a mortgageClosed with monetary reliefconsumerfinance.gov
July 6, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
July 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 1, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
May 30, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 14, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 13, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
May 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
April 10, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 18, 2026MortgageClosing on a mortgageClosed with non-monetary reliefconsumerfinance.gov
March 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 20, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
February 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
February 2, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
January 27, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.