Data / Federal awards / NAICS 561422
NAICS 561422 Telemarketing Bureaus and Other Contact Centers: $2.9 billion in federal contracts to 43 recipients (FY2024 to FY2027)
Updated October 6, 2026. Source: USAspending.gov.
Federal agencies obligated $2.9 billion under NAICS 561422, Telemarketing Bureaus and Other Contact Centers, across 122 contract awards to 43 named recipients in fiscal years 2024 to 2027. The largest recipients are MAXIMUS FEDERAL SERVICES, INC. ($2.5 billion), INSPIRITEC INC ($92.7 million), BOWEN CONSULTING GROUP, INC., THE ($62.6 million). Department of Health and Human Services is the largest buyer with $2.3 billion.
The request: Every federal contract awarded under NAICS 561422, with the winner, the agency and the value. $10 of work on sign-up, no card.
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- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Contract awards
- 122
- Obligated
- $2.9 billion
- Named recipients
- 43
- Buying agencies
- 19
- Small business share of obligations
- 7%
- Full and open competition share
- 94%
- Set aside share
- 3%
- Latest action
- 2026-09-30
Incumbents: the largest recipients
Ranked by dollars obligated in fiscal years 2024 to 2027.
| Recipient | Business size | Awards | Obligated | Share |
|---|---|---|---|---|
| MAXIMUS FEDERAL SERVICES, INC. | Other Than Small Business | 38 | $2.54 billion | 87.8% |
| INSPIRITEC INC | Other Than Small Business | 2 | $92.7 million | 3.2% |
| BOWEN CONSULTING GROUP, INC., THE | Small Business | 2 | $62.6 million | 2.2% |
| STRATEGIC DATA SYSTEMS, INC. | Small Business | 9 | $57.8 million | 2.0% |
| KECH INC | Small Business | 5 | $48.8 million | 1.7% |
| FRED HUTCHINSON CANCER CENTER | Other Than Small Business | 2 | $23.3 million | 0.8% |
| LEIDOS, INC. | Other Than Small Business | 2 | $14.5 million | 0.5% |
| PECKHAM VOCATIONAL INDUSTRIES, INC. | Other Than Small Business | 1 | $8.7 million | 0.3% |
| GOODWILL VISION ENTERPRISES, INC. | Other Than Small Business | 2 | $4.3 million | 0.2% |
| NORTH SOUTH CONSULTING GROUP LLC | Small Business | 2 | $4.2 million | 0.1% |
| EDGEWATER FEDERAL SOLUTIONS, INC. | Other Than Small Business | 1 | $3.1 million | 0.1% |
| MCL ALLIANCE, LLC | Small Business | 1 | $2.9 million | 0.1% |
| CHEROKEE UNITED SERVICES, L.L.C. | Small Business | 2 | $2.7 million | 0.1% |
| LIONA ENTERPRISES INC | Small Business | 1 | $2.6 million | 0.1% |
| ICUBE-IT JV | Small Business | 1 | $2.1 million | 0.1% |
| CACI, INC. - FEDERAL | Other Than Small Business | 1 | $2.1 million | 0.1% |
| KONIAG PROFESSIONAL SERVICES, LLC | Small Business | 1 | $1.8 million | 0.1% |
| TUKNIK GOVERNMENT SERVICES LLC | Small Business | 1 | $1.5 million | 0.1% |
| GOODWILL INDUSTRIES OF SAN ANTONIO CONTRACT SERVICES | Other Than Small Business | 1 | $1.4 million | 0.0% |
| HUNGER FREE AMERICA, INC | Other Than Small Business | 1 | $500,000 | 0.0% |
| MAGADIA CONSULTING INC | Small Business | 1 | $453,985 | 0.0% |
| DEBORGEM ENTERPRISES INCORPORATED | Small Business | 1 | $387,311 | 0.0% |
| CHEROKEE NATION SYSTEM SOLUTIONS LLC | Small Business | 3 | $326,072 | 0.0% |
| COMMUNICATION SERVICE FOR THE DEAF, INC. | Other Than Small Business | 2 | $217,590 | 0.0% |
| RINGCENTRAL, INC. | Small Business | 1 | $91,579 | 0.0% |
| MONGOOSE RESEARCH, INC. | Small Business | 1 | $70,422 | 0.0% |
| ADVANCED PROGRAMS, INC. | Other Than Small Business | 1 | $58,480 | 0.0% |
| STEVENS COUNTY | Other Than Small Business | 1 | $23,920 | 0.0% |
| MISCELLANEOUS FOREIGN AWARDEES | Other Than Small Business | 1 | $12,266 | 0.0% |
| ENCORE JV1 LLC | Small Business | 1 | $0 | 0.0% |
| DISABLED VETERANS CALL CENTER LLC | Small Business | 1 | $0 | 0.0% |
| GLOBAL TECHNOLOGY SOLUTIONS, INC. | Small Business | 1 | $0 | 0.0% |
| COMPU-PHONE VOICE & DATA, INC. | Small Business | 1 | $0 | 0.0% |
| DAKOTA PERFORMANCE SOLUTIONS, INC. | Small Business | 1 | $0 | 0.0% |
| SINGLECOMM LLC | Small Business | 1 | $0 | 0.0% |
| CICX LLC | Small Business | 1 | $0 | 0.0% |
| K4 SOLUTIONS, INC | Small Business | 2 | $0 | 0.0% |
| TMAX GOVERNMENT SOLUTIONS LLC | Small Business | 2 | $-20 | -0.0% |
| MICROHEALTH LLC | Small Business | 1 | $-32 | -0.0% |
| INQUISIT LLC | Small Business | 1 | $-45,607 | -0.0% |
| M&M IT SOLUTIONS, LLC | Small Business | 1 | $-137,273 | -0.0% |
| SCHATZ PUBLISHING GROUP, LLC | Small Business | 1 | $-1,564,840 | -0.1% |
| MAGELLAN HEALTHCARE INC | Other Than Small Business | 2 | $-1,968,005 | -0.1% |
Agencies buying under this code
| Agency | Awards | Obligated | Largest recipient |
|---|---|---|---|
| Department of Health and Human Services | 15 | $2.28 billion | MAXIMUS FEDERAL SERVICES, INC. |
| Department of the Treasury | 8 | $155.1 million | MAXIMUS FEDERAL SERVICES, INC. |
| Department of Homeland Security | 13 | $146.2 million | MAXIMUS FEDERAL SERVICES, INC. |
| Department of Defense | 22 | $116.1 million | STRATEGIC DATA SYSTEMS, INC. |
| General Services Administration | 18 | $91 million | INSPIRITEC INC |
| Department of Veterans Affairs | 5 | $63 million | BOWEN CONSULTING GROUP, INC., THE |
| Department of Energy | 7 | $13.5 million | MAXIMUS FEDERAL SERVICES, INC. |
| Department of Housing and Urban Development | 6 | $11.1 million | MCL ALLIANCE, LLC |
| Department of Justice | 1 | $5.3 million | KECH INC |
| Environmental Protection Agency | 2 | $4.3 million | GOODWILL VISION ENTERPRISES, INC. |
| Department of Commerce | 2 | $3.3 million | KONIAG PROFESSIONAL SERVICES, LLC |
| Department of the Interior | 5 | $1.5 million | CHEROKEE NATION SYSTEM SOLUTIONS LLC |
| Small Business Administration | 2 | $1.2 million | CHEROKEE UNITED SERVICES, L.L.C. |
| Social Security Administration | 1 | $1.2 million | KECH INC |
| Department of Agriculture | 1 | $500,000 | HUNGER FREE AMERICA, INC |
| Federal Communications Commission | 1 | $217,590 | COMMUNICATION SERVICE FOR THE DEAF, INC. |
| Department of State | 11 | $150,626 | ADVANCED PROGRAMS, INC. |
| Smithsonian Institution | 1 | $91,579 | RINGCENTRAL, INC. |
| Department of Transportation | 1 | $-45,607 | INQUISIT LLC |
Obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2024 | $1.06 billion |
| FY2025 | $1.06 billion |
| FY2026 | $768.8 million |
Products and services bought
| Code | Product or service | Awards | Obligated |
|---|---|---|---|
| R499 | Support- Professional: Other | 25 | $2.36 billion |
| DA01 | IT and Telecom - Business Application/application Development Support Services (labor) | 22 | $173.6 million |
| R702 | Support- Management: Data Collection | 9 | $116.2 million |
| D321 | IT and Telecom- Help Desk | 3 | $76.9 million |
| DG01 | IT and Telecom - Network Support Services (labor) | 3 | $61.3 million |
| R604 | Support- Administrative: Mailing/distribution | 2 | $23.4 million |
| R426 | Support- Professional: Communications | 13 | $18 million |
| R408 | Support- Professional: Program Management/support | 5 | $15.5 million |
| U009 | Education/training- General | 1 | $14.3 million |
| 7E20 | IT and Telecom - End User: Help Desk;tier 1-2,WORKSPACE,PRINT,OUTPUT,PRODUCTIVITY Tools (hw/perp Sw) | 7 | $13.5 million |
Largest contract awards
| Award ID | Recipient | Agency | Type | NAICS | What it buys | Obligated in window | Award value | Starts | Ends | Place of performance | Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 75FCMC22C0038 | MAXIMUS FEDERAL SERVICES, INC. | Department of Health and Human Services | Definitive Contract | 561422 | CONTACT CENTER OPERATIONS | $2,177,875,729 | $3,521,894,906 | August 31, 2022 | September 10, 2027 | Mclean, VA | usaspending.gov |
| 2032H524F00296 | MAXIMUS FEDERAL SERVICES, INC. | Department of the Treasury | BPA Call | 561422 | BUILD, TEST, DELIVER AND MAINTAIN INTEGRATED INFORMATION SYSTEMS THAT SUPPORT MODERNIZED SYSTEMS FOR INTERNAL OPERATIONS AND ACCOUNTING SYST | $92,272,612 | $94,118,419 | May 23, 2024 | May 22, 2029 | Baltimore, MD | usaspending.gov |
| GS03Q17DSC0003 | INSPIRITEC INC | General Services Administration | Purchase Order | 561422 | IGF::OT::IGF OTHER FUNCTION, CUSTOMER CONTACT CENTER (CCC) | $74,037,075 | $236,583,043 | August 1, 2017 | January 31, 2026 | Seaside, CA | usaspending.gov |
| 36C10X25C0002 | BOWEN CONSULTING GROUP, INC., THE | Department of Veterans Affairs | Definitive Contract | 561422 | BRIDGE CONTRACT FOR CONTACT CENTER STAFFING SUPPORT | $56,958,992 | $56,958,992 | February 6, 2025 | February 5, 2027 | Chantilly, VA | usaspending.gov |
| 75D30122F14285 | MAXIMUS FEDERAL SERVICES, INC. | Department of Health and Human Services | Delivery Order | 561422 | CDC INFO | $54,335,660 | $91,505,432 | September 1, 2022 | August 31, 2027 | Falls Church, VA | usaspending.gov |
| 70FBTX25F00000026 | MAXIMUS FEDERAL SERVICES, INC. | Department of Homeland Security | BPA Call | 561422 | OC3 CALL ORDER 15 | $49,759,706 | $49,759,706 | November 8, 2024 | November 30, 2025 | Mclean, VA | usaspending.gov |
| 70FBTX24F00000022 | MAXIMUS FEDERAL SERVICES, INC. | Department of Homeland Security | BPA Call | 561422 | THE PURPOSE OF THIS REQUIREMENT IS TO ESTABLISH A CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLAR | $35,826,417 | $35,826,417 | June 12, 2024 | March 9, 2025 | Mclean, VA | usaspending.gov |
| 70T01023F5600N001 | KECH INC | Department of Homeland Security | Delivery Order | 561422 | TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROG | $31,493,745 | $37,939,964 | April 15, 2023 | April 14, 2027 | Williamsburg, KY | usaspending.gov |
| N0018925FZ083 | STRATEGIC DATA SYSTEMS, INC. | Department of Defense | Delivery Order | 561422 | MYNAVY CAREER CENTER LABOR SUPPORT | $28,415,631 | $28,436,365 | December 15, 2024 | December 14, 2025 | Millington, TN | usaspending.gov |
| N0018924FZ100 | STRATEGIC DATA SYSTEMS, INC. | Department of Defense | Delivery Order | 561422 | LABOR - MYNAVY CAREER CENTER SUPPORT | $25,917,150 | $25,944,687 | December 15, 2023 | December 14, 2024 | Millington, TN | usaspending.gov |
| 70FBTX24F00000028 | MAXIMUS FEDERAL SERVICES, INC. | Department of Homeland Security | BPA Call | 561422 | CALL ORDER 13 AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IN SUPPORT OF FEMAS DECLARED DISASTER RESPONSE THROUGHOUT THE UNITED STAT | $24,801,307 | $24,801,307 | July 20, 2024 | March 16, 2025 | Mclean, VA | usaspending.gov |
| 2032H524F00423 | MAXIMUS FEDERAL SERVICES, INC. | Department of the Treasury | BPA Call | 561422 | EDOS EDP TASK ORDER -- ENTERPRISE DEVELOPMENT OPERATIONS SERVICES (EDOS) ENTERPRISE DATA PLATFORM (EDP) | $22,301,121 | $23,157,002 | August 19, 2024 | August 18, 2027 | Baltimore, MD | usaspending.gov |
| 2032H525F00106 | MAXIMUS FEDERAL SERVICES, INC. | Department of the Treasury | Delivery Order | 561422 | TASK ORDER FOR IT SECURITY IMPLEMENTATION (ITSI) BRIDGE | $21,249,713 | $21,249,713 | March 27, 2025 | March 26, 2026 | Lanham, MD | usaspending.gov |
| W9124D22C0002 | INSPIRITEC INC | Department of Defense | Definitive Contract | 561422 | SERVICE HR PHONE CENTER SUPPORT | $18,627,673 | $45,027,365 | October 25, 2021 | August 24, 2026 | Fort Knox, KY | usaspending.gov |
| 75N91025C00008 | FRED HUTCHINSON CANCER CENTER | Department of Health and Human Services | Definitive Contract | 561422 | THE NATIONAL CANCER INSTITUTE'S (NCI) CANCER INFORMATION SERVICE (CIS) IS AN EXISTING AND ESTABLISHED CRITICAL COMPONENT OF HEALTHCARE DELIV | $14,298,742 | $14,298,742 | May 1, 2025 | April 30, 2027 | Seattle, WA | usaspending.gov |
| 205AE926F00129 | MAXIMUS FEDERAL SERVICES, INC. | Department of the Treasury | BPA Call | 561422 | ENTERPRISE DEVELOPMENT OPERATIONS SERVICES IRS MASTERFILE TAX PROCESSING REQUIREMENT BASE AWARD | $13,628,174 | $13,628,174 | September 30, 2026 | September 29, 2027 | Mclean, VA | usaspending.gov |
| 70FBTX25F00000007 | MAXIMUS FEDERAL SERVICES, INC. | Department of Homeland Security | Delivery Order | 561422 | LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 | $11,747,090 | $11,747,090 | October 7, 2024 | May 4, 2025 | Falls Church, VA | usaspending.gov |
| FA830725FB089 | MAXIMUS FEDERAL SERVICES, INC. | Department of Defense | Delivery Order | 561422 | JOINT CYBER COMMAND AND CONTROL ENTERPRISE SERVICE CENTER | $11,680,037 | $26,962,530 | June 30, 2025 | June 29, 2027 | Mclean, VA | usaspending.gov |
| 47QFSA24F0016 | KECH INC | General Services Administration | Delivery Order | 561422 | FBI NICS CALL CENTER | $10,824,725 | $10,824,725 | January 30, 2024 | January 29, 2026 | Clarksburg, WV | usaspending.gov |
| W81XWH21C0077 | LEIDOS, INC. | Department of Defense | Definitive Contract | 561422 | CALL CENTER SUPPORT SERVICES | $10,585,993 | $26,971,460 | September 15, 2021 | January 14, 2026 | Silver Spring, MD | usaspending.gov |
| 75N91020C00005 | FRED HUTCHINSON CANCER CENTER | Department of Health and Human Services | Definitive Contract | 561422 | NATIONAL CANCER INSTITUTE'S CONTACT CENTER | $8,984,461 | $47,319,909 | May 1, 2020 | April 30, 2025 | Seattle, WA | usaspending.gov |
| 75FCMC22C0026 | PECKHAM VOCATIONAL INDUSTRIES, INC. | Department of Health and Human Services | Definitive Contract | 561422 | SOURCEAMERICA CONTACT CENTER | $8,744,414 | $13,432,626 | June 1, 2022 | February 28, 2026 | London, KY | usaspending.gov |
| N0018926FZ040 | STRATEGIC DATA SYSTEMS, INC. | Department of Defense | Delivery Order | 561422 | MYNAVY CAREER CENTER LABOR SUPPORT | $6,942,295 | $6,942,295 | December 15, 2025 | March 13, 2026 | Millington, TN | usaspending.gov |
| 36C10X19C0032 | BOWEN CONSULTING GROUP, INC., THE | Department of Veterans Affairs | Definitive Contract | 561422 | CALL CENTER STAFFING SUPPORT | $5,688,387 | $70,124,878 | August 3, 2019 | February 5, 2025 | Shepherdstown, WV | usaspending.gov |
| 89303024FET000016 | MAXIMUS FEDERAL SERVICES, INC. | Department of Energy | BPA Call | 561422 | TRINITY APPLICATION SUPPORT SERVICES | $5,474,622 | $9,857,729 | October 1, 2024 | September 30, 2027 | Washington, DC | usaspending.gov |
Public U.S. federal spending data (U.S. Department of the Treasury). Obligations are the contract actions dated in fiscal years 2024 to 2027 of the USAspending.gov award archive of 2026-10-06; a contract's total value is its current value as USAspending reports it, including earlier years. Recipients are matched on their SAM.gov UEI, never on the name, and are shown as the government prints them. Sole proprietorships and opted-out entities count in the totals and are not named. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.