Data / Federal awards / NAICS 561422 / General Services Administration
General Services Administration contracts under NAICS 561422 Telemarketing Bureaus and Other Contact Centers: $91.0 million to 12 recipients (FY2024 to FY2027)
Updated October 6, 2026. Source: USAspending.gov.
General Services Administration obligated $91.0 million under NAICS 561422, Telemarketing Bureaus and Other Contact Centers, across 18 contract awards to 12 named recipients in fiscal years 2024 to 2027. The largest recipients are INSPIRITEC INC ($74.0 million), KECH INC ($10.8 million), MAXIMUS FEDERAL SERVICES, INC. ($4.7 million).
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- Agency
- General Services Administration
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Contract awards
- 18
- Obligated
- $91.0 million
- Named recipients
- 12
- Small business share of obligations
- 13%
- Full and open competition share
- 17%
- Set aside share
- 12%
- Latest action
- 2026-09-30
Incumbents at this agency
Ranked by dollars obligated in fiscal years 2024 to 2027.
| Recipient | Business size | Awards | Obligated | Share |
|---|---|---|---|---|
| INSPIRITEC INC | Other Than Small Business | 1 | $74 million | 81.4% |
| KECH INC | Small Business | 2 | $10.8 million | 11.9% |
| MAXIMUS FEDERAL SERVICES, INC. | Other Than Small Business | 5 | $4.7 million | 5.1% |
| CHEROKEE UNITED SERVICES, L.L.C. | Small Business | 1 | $1.4 million | 1.6% |
| DISABLED VETERANS CALL CENTER LLC | Small Business | 1 | $0 | 0.0% |
| GLOBAL TECHNOLOGY SOLUTIONS, INC. | Small Business | 1 | $0 | 0.0% |
| TMAX GOVERNMENT SOLUTIONS LLC | Small Business | 1 | $0 | 0.0% |
| COMMUNICATION SERVICE FOR THE DEAF, INC. | Other Than Small Business | 1 | $0 | 0.0% |
| COMPU-PHONE VOICE & DATA, INC. | Small Business | 1 | $0 | 0.0% |
| DAKOTA PERFORMANCE SOLUTIONS, INC. | Small Business | 1 | $0 | 0.0% |
| SINGLECOMM LLC | Small Business | 1 | $0 | 0.0% |
| CICX LLC | Small Business | 1 | $0 | 0.0% |
Offices buying
| Sub agency | Awards | Obligated |
|---|---|---|
| Federal Acquisition Service | 18 | $91 million |
Obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2024 | $226.4 million |
| FY2025 | $-140,296,708 |
| FY2026 | $4.8 million |
Products and services bought
| Code | Product or service | Awards | Obligated |
|---|---|---|---|
| D321 | IT and Telecom- Help Desk | 1 | $74 million |
| R499 | Support- Professional: Other | 3 | $10.8 million |
| R604 | Support- Administrative: Mailing/distribution | 1 | $4.8 million |
| R426 | Support- Professional: Communications | 2 | $1.3 million |
| D399 | IT and Telecom- Other IT and Telecommunications | 2 | $0 |
| DA01 | IT and Telecom - Business Application/application Development Support Services (labor) | 9 | $0 |
Largest contract awards
| Award ID | Recipient | Agency | Type | NAICS | What it buys | Obligated in window | Award value | Starts | Ends | Place of performance | Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
| GS03Q17DSC0003 | INSPIRITEC INC | General Services Administration | Purchase Order | 561422 | IGF::OT::IGF OTHER FUNCTION, CUSTOMER CONTACT CENTER (CCC) | $74,037,075 | $236,583,043 | August 1, 2017 | January 31, 2026 | Seaside, CA | usaspending.gov |
| 47QFSA24F0016 | KECH INC | General Services Administration | Delivery Order | 561422 | FBI NICS CALL CENTER | $10,824,725 | $10,824,725 | January 30, 2024 | January 29, 2026 | Clarksburg, WV | usaspending.gov |
| 47QACA26F0241 | MAXIMUS FEDERAL SERVICES, INC. | General Services Administration | Delivery Order | 561422 | OPM ANNUITANT HEALTH BENEFIT OPEN SEASON CALL CENTER SUPPORT SERVICES | $4,766,557 | $4,766,557 | June 1, 2026 | March 31, 2027 | Washington, DC | usaspending.gov |
| 47QACA25P0034 | CHEROKEE UNITED SERVICES, L.L.C. | General Services Administration | Purchase Order | 561422 | GCBD CONTACT CENTER FOR THE OFFICE OF GOVERNMENT CONTRACTING AND BUSINESS DEVELOPMENT GCBD | $1,439,334 | $2,216,562 | August 1, 2025 | July 31, 2026 | Washington, DC | usaspending.gov |
| 47QTCA20D00BM | DISABLED VETERANS CALL CENTER LLC | General Services Administration | FSS | 561422 | FEDERAL SUPPLY SCHEDULE CONTRACT | $0 | $500,000 | June 22, 2020 | usaspending.gov | ||
| 47QPCA26A0001 | MAXIMUS FEDERAL SERVICES, INC. | General Services Administration | BPA | 561422 | GOVERNMENT EXPERIENCE CONTACT CENTER (GXCC) (PREVIOUSLY THE PUBLIC EXPERIENCE (PX) CONTACT CENTER) SERVICES BLANKET PURCHASE AGREEMENT (BPA) | $0 | $0 | February 4, 2026 | usaspending.gov | ||
| 47QTCA22D000A | GLOBAL TECHNOLOGY SOLUTIONS, INC. | General Services Administration | FSS | 561422 | FEDERAL SUPPLY SCHEDULE CONTRACT | $0 | $500,000 | October 5, 2021 | usaspending.gov | ||
| 47QTCA22D004F | KECH INC | General Services Administration | FSS | 561422 | FEDERAL SUPPLY SCHEDULE CONTRACT | $0 | $6,000,000 | February 8, 2022 | usaspending.gov | ||
| 47QTCA23D000M | COMMUNICATION SERVICE FOR THE DEAF, INC. | General Services Administration | FSS | 561422 | EO14042 THIS CONTRACT INCLUDES THE FEDERAL ACQUISITION REGULATION (FAR) CLAUSE 52.223-99 ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS FOR FED | $0 | $5,000,000 | October 19, 2022 | usaspending.gov | ||
| 47QPCA26A0002 | MAXIMUS FEDERAL SERVICES, INC. | General Services Administration | BPA | 561422 | GOVERNMENT EXPERIENCE CONTACT CENTER (GXCC) SERVICES BLANKET PURCHASE AGREEMENT (BPA) | $0 | $0 | August 17, 2026 | usaspending.gov | ||
| 47QTCA26D006X | CICX LLC | General Services Administration | FSS | 561422 | FEDERAL SUPPLY SCHEDULE CONTRACT | $0 | $4,500,000 | July 13, 2026 | usaspending.gov | ||
| 47QTCA22D00BD | TMAX GOVERNMENT SOLUTIONS LLC | General Services Administration | FSS | 561422 | EO14042 THIS CONTRACT INCLUDES THE FEDERAL ACQUISITION REGULATION (FAR) CLAUSE 52.223-99 ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS FOR FED | $0 | $500,000 | July 29, 2022 | usaspending.gov | ||
| 47QTCA23D0070 | COMPU-PHONE VOICE & DATA, INC. | General Services Administration | FSS | 561422 | FEDERAL SUPPLY SCHEDULE CONTRACT | $0 | $475,000 | April 6, 2023 | usaspending.gov | ||
| 47QTCA23D00B3 | DAKOTA PERFORMANCE SOLUTIONS, INC. | General Services Administration | FSS | 561422 | FEDERAL SUPPLY SCHEDULE CONTRACT | $0 | $125,000 | July 12, 2023 | usaspending.gov | ||
| 47QTCA24D0024 | SINGLECOMM LLC | General Services Administration | FSS | 561422 | FEDERAL SUPPLY SCHEDULE CONTRACT | $0 | $475,000 | November 27, 2023 | usaspending.gov | ||
| GS35F685GA | MAXIMUS FEDERAL SERVICES, INC. | General Services Administration | FSS | 561422 | FEDERAL SUPPLY SCHEDULE CONTRACT | $0 | $700,000 | September 18, 2017 | usaspending.gov | ||
| 47QFSA21F0040 | MAXIMUS FEDERAL SERVICES, INC. | General Services Administration | Delivery Order | 561422 | CDC INFO SURGE SUPPORT AND NATIONAL COVID 19 VACCINATION ASSISTANCE HOTLINE | $-102,361 | $379,551,782 | April 19, 2021 | January 24, 2023 | Atlanta, GA | usaspending.gov |
Public U.S. federal spending data (U.S. Department of the Treasury). Obligations are the contract actions dated in fiscal years 2024 to 2027 of the USAspending.gov award archive of 2026-10-06; a contract's total value is its current value as USAspending reports it, including earlier years. Recipients are matched on their SAM.gov UEI, never on the name, and are shown as the government prints them. Sole proprietorships and opted-out entities count in the totals and are not named. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.