Data / Federal awards / NAICS 561421 / Department of Veterans Affairs
Department of Veterans Affairs contracts under NAICS 561421 Telephone Answering Services: $73.7 million to 21 recipients (FY2024 to FY2027)
Updated October 6, 2026. Source: USAspending.gov.
Department of Veterans Affairs obligated $73.7 million under NAICS 561421, Telephone Answering Services, across 89 contract awards to 21 named recipients in fiscal years 2024 to 2027. The largest recipients are INNOVATION AT WORK INC ($20.1 million), MAGELLAN SOLUTIONS USA INC. ($10.0 million), EMPLOYMENT SOURCE INC ($8.0 million).
The request: Every federal contract awarded by Department of Veterans Affairs under NAICS 561421, with the winner, the value and the period of performance. $10 of work on sign-up, no card.
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- Agency
- Department of Veterans Affairs
- NAICS code
- 561421 Telephone Answering Services
- Contract awards
- 89
- Obligated
- $73.7 million
- Named recipients
- 21
- Small business share of obligations
- 45%
- Full and open competition share
- 2%
- Set aside share
- 32%
- Latest action
- 2026-10-02
Incumbents at this agency
Ranked by dollars obligated in fiscal years 2024 to 2027.
| Recipient | Business size | Awards | Obligated | Share |
|---|---|---|---|---|
| INNOVATION AT WORK INC | Small Business | 24 | $20.1 million | 27.3% |
| MAGELLAN SOLUTIONS USA INC. | Small Business | 9 | $10 million | 13.5% |
| EMPLOYMENT SOURCE INC | Other Than Small Business | 9 | $8 million | 10.8% |
| EVERAS COMMUNITY SERVICES, INC. | Other Than Small Business | 1 | $5.8 million | 7.8% |
| FORA PATHWAYS, INC. | Other Than Small Business | 2 | $4.1 million | 5.6% |
| MEMPHIS GOODWILL INDUSTRIES INC | Other Than Small Business | 6 | $3.9 million | 5.3% |
| BOBBY DODD INSTITUTE, INC. | Other Than Small Business | 6 | $3.6 million | 4.9% |
| LIGHTHOUSE FOR THE BLIND OF HOUSTON | Other Than Small Business | 2 | $3.4 million | 4.7% |
| AURORA OF CENTRAL NEW YORK, INC. | Other Than Small Business | 1 | $2.8 million | 3.8% |
| GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC. | Other Than Small Business | 6 | $2.4 million | 3.2% |
| ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC | Other Than Small Business | 2 | $2.2 million | 3.0% |
| VIA VISUALLY IMPAIRED ADVANCEMENT | Other Than Small Business | 2 | $2.1 million | 2.9% |
| CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC | Small Business | 4 | $2 million | 2.7% |
| CENTRAL ASSOCIATION FOR THE BLIND, INC. | Other Than Small Business | 2 | $1.9 million | 2.6% |
| QUALITY INNOVATION, INC | Small Business | 2 | $608,581 | 0.8% |
| MOUNTAINSIDE MEDICAL EQUIPMENT INC | Small Business | 2 | $601,950 | 0.8% |
| ICONECTIV, LLC | Other Than Small Business | 2 | $64,800 | 0.1% |
| DEBORGEM ENTERPRISES INCORPORATED | Small Business | 1 | $56,400 | 0.1% |
| G & P TECHNOLOGY SERVICES LLC | Small Business | 1 | $52,000 | 0.1% |
| CITY OF WALLA WALLA | Other Than Small Business | 3 | $19,385 | 0.0% |
| PHYSICIANS EXCHANGE OF HONOLULU, INC. | Small Business | 2 | $14,408 | 0.0% |
Offices buying
| Sub agency | Awards | Obligated |
|---|---|---|
| Department of Veterans Affairs | 89 | $73.7 million |
Obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2024 | $19.3 million |
| FY2025 | $19.2 million |
| FY2026 | $21.2 million |
| FY2027 | $14 million |
Products and services bought
| Code | Product or service | Awards | Obligated |
|---|---|---|---|
| R426 | Support- Professional: Communications | 41 | $46.1 million |
| R699 | Support- Administrative: Other | 29 | $10.9 million |
| R499 | Support- Professional: Other | 5 | $7 million |
| DD01 | IT and Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/pm (labor) | 6 | $5 million |
| J065 | Maint/repair/rebuild of Equipment- Medical, Dental, and Veterinary Equipment and Supplies | 1 | $1.3 million |
| D316 | IT and Telecom- Telecommunications Network Management | 1 | $1.1 million |
| R799 | Support- Management: Other | 1 | $1.1 million |
| D304 | IT and Telecom- Telecommunications and Transmission | 1 | $588,409 |
Largest contract awards
| Award ID | Recipient | Agency | Type | NAICS | What it buys | Obligated in window | Award value | Starts | Ends | Place of performance | Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 36C26124C0004 | MAGELLAN SOLUTIONS USA INC. | Department of Veterans Affairs | Definitive Contract | 561421 | TELEPHONE OPERATORS | $5,920,200 | $5,920,200 | October 1, 2023 | March 31, 2027 | Palo Alto, CA | usaspending.gov |
| 36C24224C0005 | EVERAS COMMUNITY SERVICES, INC. | Department of Veterans Affairs | Definitive Contract | 561421 | TELEPHONE OPERATORS - ABILITYONE | $5,778,787 | $5,781,450 | October 1, 2023 | September 30, 2027 | Somerset, NJ | usaspending.gov |
| 36C24625C0002 | EMPLOYMENT SOURCE INC | Department of Veterans Affairs | Definitive Contract | 561421 | ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES | $4,033,317 | $4,033,317 | October 1, 2024 | September 30, 2027 | Fayetteville, NC | usaspending.gov |
| 36C25622P0016 | INNOVATION AT WORK INC | Department of Veterans Affairs | Purchase Order | 561421 | SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. | $2,930,053 | $4,238,913 | October 8, 2021 | March 31, 2027 | New Orleans, LA | usaspending.gov |
| 36C26224P2511 | LIGHTHOUSE FOR THE BLIND OF HOUSTON | Department of Veterans Affairs | Purchase Order | 561421 | THE CONTRACTOR SHALL BE REQUIRED TO PROVIDE ON-SITE SWITCHBOARD SERVICES, 24 HOURS A DAY, 7 DAYS A WEEK, INCLUDING ALL CITY, STATE AND FEDER | $2,859,996 | $2,859,996 | September 1, 2024 | August 31, 2027 | Long Beach, CA | usaspending.gov |
| 36C24223P0024 | AURORA OF CENTRAL NEW YORK, INC. | Department of Veterans Affairs | Purchase Order | 561421 | SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER | $2,773,164 | $3,386,472 | October 1, 2022 | September 30, 2027 | Syracuse, NY | usaspending.gov |
| 36C24226P0012 | FORA PATHWAYS, INC. | Department of Veterans Affairs | Purchase Order | 561421 | FY26 NYH SWITCHBOARD SERVICES (BASE+4) | $2,304,720 | $2,304,720 | October 1, 2025 | September 30, 2027 | New York, NY | usaspending.gov |
| 36C24221P0752 | MAGELLAN SOLUTIONS USA INC. | Department of Veterans Affairs | Purchase Order | 561421 | BRONX SWITCHBOARD SERVICE | $1,996,141 | $4,329,844 | May 1, 2021 | April 30, 2026 | Bronx, NY | usaspending.gov |
| 36C24722P0596 | INNOVATION AT WORK INC | Department of Veterans Affairs | Purchase Order | 561421 | SWOTCHBOARD OPERATOR SERVICES | $1,797,524 | $2,961,562 | April 1, 2022 | March 31, 2027 | Birmingham, AL | usaspending.gov |
| 36C24221C0038 | FORA PATHWAYS, INC. | Department of Veterans Affairs | Definitive Contract | 561421 | NEW YORK HARBOR SWITCHBOARD SERVICES BASE PERIOD | $1,787,909 | $3,793,748 | April 1, 2021 | April 30, 2025 | New York, NY | usaspending.gov |
| 36C26222C0183 | INNOVATION AT WORK INC | Department of Veterans Affairs | Definitive Contract | 561421 | ON-SITE TELEPHONE OPERATOR SERVICE | $1,604,337 | $2,570,515 | September 15, 2022 | September 14, 2027 | San Diego, CA | usaspending.gov |
| 36C26224P0544 | INNOVATION AT WORK INC | Department of Veterans Affairs | Purchase Order | 561421 | WORK ORDER DESK CLERK SERVICES (ON-SITE TELEPHONE OPERATOR SERVICE) | $1,533,320 | $1,556,965 | March 16, 2024 | March 15, 2025 | San Diego, CA | usaspending.gov |
| 36C24221C0004 | INNOVATION AT WORK INC | Department of Veterans Affairs | Definitive Contract | 561421 | STRATTON SWITCHBOARD SERVICES | $1,523,558 | $3,447,603 | October 1, 2020 | September 30, 2024 | Albany, NY | usaspending.gov |
| 36C24725P0629 | INNOVATION AT WORK INC | Department of Veterans Affairs | Purchase Order | 561421 | TELEPHONE ANSWERING SERVICES | $1,455,788 | $1,455,788 | May 1, 2025 | April 30, 2027 | Decatur, GA | usaspending.gov |
| 36C24226P0014 | VIA VISUALLY IMPAIRED ADVANCEMENT | Department of Veterans Affairs | Purchase Order | 561421 | ABILITY ONE SWITCHBOARD OPERATOR SERVICES. | $1,436,685 | $1,436,685 | October 1, 2025 | September 30, 2027 | Buffalo, NY | usaspending.gov |
| 36C25625P1682 | INNOVATION AT WORK INC | Department of Veterans Affairs | Purchase Order | 561421 | SWITCHBOARD OPERATOR SERVICES | $1,420,677 | $1,420,677 | September 15, 2025 | September 14, 2027 | Houston, TX | usaspending.gov |
| 36C24226P0025 | INNOVATION AT WORK INC | Department of Veterans Affairs | Purchase Order | 561421 | FY26 - 36C24225P1609- ALBANY TELEPHONE & INFO DESK SERVICES | $1,336,999 | $1,336,999 | October 1, 2025 | September 30, 2027 | Albany, NY | usaspending.gov |
| 36C24924C0004 | CENTRAL ASSOCIATION FOR THE BLIND, INC. | Department of Veterans Affairs | Definitive Contract | 561421 | SWITCHBOARD OPERATIONS | $1,306,565 | $1,306,565 | October 1, 2023 | December 31, 2025 | Lexington, KY | usaspending.gov |
| 36C24226P0005 | ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC | Department of Veterans Affairs | Purchase Order | 561421 | FY26 SERVICES (BASE+4) HV NEW SWITCHBOARD OPERATOR CONTRACT | $1,111,238 | $1,111,238 | October 1, 2025 | September 30, 2027 | Wappingers Falls, NY | usaspending.gov |
| 36C25620P0587 | MAGELLAN SOLUTIONS USA INC. | Department of Veterans Affairs | Purchase Order | 561421 | THE CONTRACTOR SHALL PROVIDE TELEPHONE SWITCHBOARD SERVICES AT THE MICHAEL E. DEBAKEY VA MEDICAL CENTER IN HOUSTON, TEXAS. | $1,098,000 | $3,808,800 | April 1, 2020 | September 30, 2025 | Houston, TX | usaspending.gov |
| 36C24221C0007 | ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC | Department of Veterans Affairs | Definitive Contract | 561421 | HUDSON VALLEY SWITCHBOARD SERVICES | $1,089,228 | $3,127,612 | October 1, 2020 | September 30, 2025 | Montrose, NY | usaspending.gov |
| 36C24926N0074 | MEMPHIS GOODWILL INDUSTRIES INC | Department of Veterans Affairs | BPA Call | 561421 | SWITCHBOARD OPERATOR SYSTEM | $1,046,498 | $1,046,498 | October 1, 2025 | September 30, 2026 | Memphis, TN | usaspending.gov |
| 36C24927N0043 | MEMPHIS GOODWILL INDUSTRIES INC | Department of Veterans Affairs | BPA Call | 561421 | E.O. 14398 | $1,016,722 | $1,016,722 | October 1, 2026 | September 30, 2027 | Memphis, TN | usaspending.gov |
| 36C25625P0854 | CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC | Department of Veterans Affairs | Purchase Order | 561421 | SWITCHBOARD SERVICES | $1,009,745 | $1,009,745 | April 1, 2025 | March 31, 2027 | Biloxi, MS | usaspending.gov |
| 36C24925N0123 | MEMPHIS GOODWILL INDUSTRIES INC | Department of Veterans Affairs | BPA Call | 561421 | SWITCHBOARD OPERATOR SYSTEM | $1,009,644 | $1,009,644 | October 1, 2024 | September 30, 2025 | Memphis, TN | usaspending.gov |
Public U.S. federal spending data (U.S. Department of the Treasury). Obligations are the contract actions dated in fiscal years 2024 to 2027 of the USAspending.gov award archive of 2026-10-06; a contract's total value is its current value as USAspending reports it, including earlier years. Recipients are matched on their SAM.gov UEI, never on the name, and are shown as the government prints them. Sole proprietorships and opted-out entities count in the totals and are not named. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.