Data / Federal awards / NAICS 561421
NAICS 561421 Telephone Answering Services: $703.8 million in federal contracts to 150 recipients (FY2024 to FY2027)
Federal agencies obligated $703.8 million under NAICS 561421, Telephone Answering Services, across 473 contract awards to 150 named recipients in fiscal years 2024 to 2027. The largest recipients are PECKHAM VOCATIONAL INDUSTRIES, INC. ($578.2 million), INNOVATION AT WORK INC ($20.1 million), NATIONAL TELECOMMUTING INSTITUTE, INC. ($18.3 million). Department of State is the largest buyer with $584.6 million.
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- NAICS code
- 561421 Telephone Answering Services
- Contract awards
- 473
- Obligated
- $703.8 million
- Named recipients
- 150
- Buying agencies
- 18
- Small business share of obligations
- 7%
- Full and open competition share
- 2%
- Set aside share
- 5%
- Latest action
- 2026-10-02
Incumbents: the largest recipients
Ranked by dollars obligated in fiscal years 2024 to 2027.
| Recipient | Business size | Awards | Obligated | Share |
|---|---|---|---|---|
| PECKHAM VOCATIONAL INDUSTRIES, INC. | Other Than Small Business | 3 | $578.2 million | 82.2% |
| INNOVATION AT WORK INC | Small Business | 24 | $20.1 million | 2.9% |
| NATIONAL TELECOMMUTING INSTITUTE, INC. | Other Than Small Business | 2 | $18.3 million | 2.6% |
| MAGELLAN SOLUTIONS USA INC. | Small Business | 11 | $11.6 million | 1.7% |
| BOBBY DODD INSTITUTE, INC. | Other Than Small Business | 7 | $10.1 million | 1.4% |
| CENTRAL ASSOCIATION FOR THE BLIND, INC. | Other Than Small Business | 4 | $10 million | 1.4% |
| EMPLOYMENT SOURCE INC | Other Than Small Business | 9 | $8 million | 1.1% |
| EVERAS COMMUNITY SERVICES, INC. | Other Than Small Business | 1 | $5.8 million | 0.8% |
| NEWVIEW OKLAHOMA, INC. | Other Than Small Business | 1 | $5.7 million | 0.8% |
| MISCELLANEOUS FOREIGN AWARDEES | Other Than Small Business | 104 | $4.5 million | 0.6% |
| IVYHILL TECHNOLOGIES LLC | Small Business | 1 | $4.4 million | 0.6% |
| FORA PATHWAYS, INC. | Other Than Small Business | 2 | $4.1 million | 0.6% |
| MEMPHIS GOODWILL INDUSTRIES INC | Other Than Small Business | 6 | $3.9 million | 0.6% |
| LIGHTHOUSE FOR THE BLIND OF HOUSTON | Other Than Small Business | 2 | $3.4 million | 0.5% |
| AURORA OF CENTRAL NEW YORK, INC. | Other Than Small Business | 1 | $2.8 million | 0.4% |
| GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC. | Other Than Small Business | 6 | $2.4 million | 0.3% |
| ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC | Other Than Small Business | 2 | $2.2 million | 0.3% |
| VIA VISUALLY IMPAIRED ADVANCEMENT | Other Than Small Business | 2 | $2.1 million | 0.3% |
| SHC-BGC JV LLC | Small Business | 1 | $2.1 million | 0.3% |
| CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC | Small Business | 4 | $2 million | 0.3% |
| GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC. | Small Business | 2 | $1.8 million | 0.2% |
| LOUISIANA STATE UNIVERSITY | Other Than Small Business | 1 | $811,524 | 0.1% |
| BREAKFORTH SOLUTIONS INCORPORATED | Small Business | 2 | $692,965 | 0.1% |
| QUALITY INNOVATION, INC | Small Business | 2 | $608,581 | 0.1% |
| MOUNTAINSIDE MEDICAL EQUIPMENT INC | Small Business | 2 | $601,950 | 0.1% |
| MARION AREA MULTI AGENCY EMERGENCY TELECOMMUNICATIONS CENTER (METCOM) | Other Than Small Business | 1 | $446,537 | 0.1% |
| VALLEY CENTER FOR THE BLIND | Other Than Small Business | 1 | $426,755 | 0.1% |
| TYTEN TECHNOLOGIES INC | Small Business | 2 | $377,071 | 0.1% |
| 911 ASSOCIATION OF CENTRAL OKLAHOMA GOVERNMENTS | Other Than Small Business | 4 | $304,514 | 0.0% |
| MOTOROLA SOLUTIONS, INC. | Other Than Small Business | 1 | $295,070 | 0.0% |
| CHIMERA ENTERPRISES INTERNATIONAL INCORPORATED | Small Business | 1 | $252,552 | 0.0% |
| PAETEC COMMUNICATIONS, LLC | Other Than Small Business | 2 | $235,557 | 0.0% |
| LOCHBOX TECHNOLOGIES, INC. | Small Business | 1 | $209,748 | 0.0% |
| CITY OF GULF BREEZE | Other Than Small Business | 2 | $200,000 | 0.0% |
| THE SOUTH SUDANESE MOBILE TELEPHONE (ZAIN). CO. LTD | Other Than Small Business | 6 | $190,814 | 0.0% |
| JORDAN MOBILE TELEPHONE SERVICES | Other Than Small Business | 9 | $166,239 | 0.0% |
| CYNERGY PROFESSIONAL SYSTEMS LLC | Small Business | 1 | $142,827 | 0.0% |
| WORLD WIDE TECHNOLOGY LLC | Other Than Small Business | 1 | $142,676 | 0.0% |
| FONEMED LLC | Small Business | 5 | $125,197 | 0.0% |
| INFOMEDIA GROUP, INC. | Other Than Small Business | 2 | $124,170 | 0.0% |
| DIRECT INTERACTIONS INC | Small Business | 4 | $119,619 | 0.0% |
| ANSWERPLUS INC | Other Than Small Business | 2 | $108,183 | 0.0% |
| SHEARGOLD LIMITED | Other Than Small Business | 6 | $100,515 | 0.0% |
| FRONTIER SOUTHWEST INCORPORATED | Other Than Small Business | 3 | $93,775 | 0.0% |
| DEBORGEM ENTERPRISES INCORPORATED | Small Business | 2 | $89,400 | 0.0% |
| TP COMMUNICATIONS INC | Small Business | 3 | $86,131 | 0.0% |
| COUNTY OF CLACKAMAS | Other Than Small Business | 3 | $84,876 | 0.0% |
| CALHOUN COUNTY 9-1-1 DISTRICT | Other Than Small Business | 2 | $83,466 | 0.0% |
| ALOMNNEA MARKETING FOR MOBILE PHONES AND ACCESSORIES | Other Than Small Business | 1 | $80,616 | 0.0% |
| NASHOBA VALLEY REGIONAL DISPATCH DISTRICT | Other Than Small Business | 1 | $79,660 | 0.0% |
Agencies buying under this code
| Agency | Awards | Obligated | Largest recipient |
|---|---|---|---|
| Department of State | 184 | $584.6 million | PECKHAM VOCATIONAL INDUSTRIES, INC. |
| Department of Veterans Affairs | 89 | $73.7 million | INNOVATION AT WORK INC |
| Department of Defense | 38 | $22.5 million | BOBBY DODD INSTITUTE, INC. |
| Department of the Treasury | 4 | $20 million | NATIONAL TELECOMMUTING INSTITUTE, INC. |
| Department of Transportation | 3 | $8.1 million | CENTRAL ASSOCIATION FOR THE BLIND, INC. |
| Department of Agriculture | 27 | $1.6 million | LOUISIANA STATE UNIVERSITY |
| Department of Justice | 54 | $1.4 million | BREAKFORTH SOLUTIONS INCORPORATED |
| Department of the Interior | 26 | $608,689 | CITY OF GULF BREEZE |
| Office of Personnel Management | 1 | $426,755 | VALLEY CENTER FOR THE BLIND |
| Department of Commerce | 10 | $182,835 | METROPOLITAN COMMUNICATION SERVICES, INC. |
| Peace Corps | 2 | $69,488 | DIRECT INTERACTIONS INC |
| Department of Homeland Security | 4 | $14,962 | NIDEC MOTOR CORPORATION |
| District of Columbia Courts | 2 | $14,044 | ANSWERNET INC. |
| Agency for International Development | 3 | $13,924 | SATTRANS USA, LLC |
| Federal Election Commission | 1 | $4,713 | COMCAST GOVERNMENT SERVICES LLC |
| Department of Housing and Urban Development | 8 | $0 | CLOUD NINE TECHNOLOGIES INC |
| Environmental Protection Agency | 3 | $-2,238 | AMERICALL INTERNATIONAL INC |
| Department of Health and Human Services | 14 | $-9,470,761 | FONEMED LLC |
Obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2024 | $250.9 million |
| FY2025 | $276.9 million |
| FY2026 | $161.9 million |
| FY2027 | $14 million |
Products and services bought
| Code | Product or service | Awards | Obligated |
|---|---|---|---|
| DA01 | IT and Telecom - Business Application/application Development Support Services (labor) | 2 | $443.1 million |
| D321 | IT and Telecom- Help Desk | 9 | $135.1 million |
| R426 | Support- Professional: Communications | 87 | $61.3 million |
| R799 | Support- Management: Other | 5 | $19.5 million |
| R699 | Support- Administrative: Other | 76 | $15.9 million |
| R499 | Support- Professional: Other | 29 | $10.5 million |
| DC10 | IT and Telecom - Data Center As A Service | 3 | $5.6 million |
| DD01 | IT and Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/pm (labor) | 8 | $5.1 million |
| D316 | IT and Telecom- Telecommunications Network Management | 2 | $2.7 million |
| Q802 | Clerical Medical Support | 3 | $2.3 million |
Largest contract awards
| Award ID | Recipient | Agency | Type | NAICS | What it buys | Obligated in window | Award value | Starts | Ends | Place of performance | Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 19AQMM25C1078 | PECKHAM VOCATIONAL INDUSTRIES, INC. | Department of State | Definitive Contract | 561421 | PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CE | $284,548,312 | $162,399,443 | September 28, 2025 | September 27, 2027 | Washington, DC | usaspending.gov |
| 19AQMM24C0081 | PECKHAM VOCATIONAL INDUSTRIES, INC. | Department of State | Definitive Contract | 561421 | PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CE | $158,523,818 | $158,523,818 | September 28, 2024 | September 27, 2025 | Washington, DC | usaspending.gov |
| 19AQMM19C0070 | PECKHAM VOCATIONAL INDUSTRIES, INC. | Department of State | Definitive Contract | 561421 | TO PROVIDE PERSONNEL, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES REQUIRED TO PLAN AND OPERATE THE NATIONAL PASSPOR | $135,147,849 | $463,456,929 | May 1, 2019 | September 27, 2024 | Washington, DC | usaspending.gov |
| 2032H521C00009 | NATIONAL TELECOMMUTING INSTITUTE, INC. | Department of the Treasury | Definitive Contract | 561421 | INTERNAL REVENUE SERVICE (IRS) SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. | $14,799,804 | $35,668,664 | January 1, 2021 | April 3, 2026 | Boston, MA | usaspending.gov |
| W911SF23C0002 | BOBBY DODD INSTITUTE, INC. | Department of Defense | Definitive Contract | 561421 | E911 DISPATCH SERVICES | $6,532,821 | $9,268,293 | May 1, 2023 | October 31, 2026 | Atlanta, GA | usaspending.gov |
| 36C26124C0004 | MAGELLAN SOLUTIONS USA INC. | Department of Veterans Affairs | Definitive Contract | 561421 | TELEPHONE OPERATORS | $5,920,200 | $5,920,200 | October 1, 2023 | March 31, 2027 | Palo Alto, CA | usaspending.gov |
| 36C24224C0005 | EVERAS COMMUNITY SERVICES, INC. | Department of Veterans Affairs | Definitive Contract | 561421 | TELEPHONE OPERATORS - ABILITYONE | $5,778,787 | $5,781,450 | October 1, 2023 | September 30, 2027 | Somerset, NJ | usaspending.gov |
| FA445220C0026 | NEWVIEW OKLAHOMA, INC. | Department of Defense | Definitive Contract | 561421 | TELEPHONE OPERATIONS CONSOLIDATED CALL CENTER (TOCCC) TRAVIS AFB, CA | $5,729,288 | $14,003,897 | October 1, 2020 | September 30, 2025 | Travis Afb, CA | usaspending.gov |
| 693JJ421C000004 | CENTRAL ASSOCIATION FOR THE BLIND, INC. | Department of Transportation | Definitive Contract | 561421 | THE PURPOSE OF THIS ACTION IS TO ENTER INTO A NEW CONTRACT WITH THE CENTRAL ASSOCIATION FOR THE BLIND AND VISUALLY IMPAIRED (CABVI) FOR SUPP | $5,512,832 | $10,616,210 | September 20, 2021 | September 19, 2026 | Washington, DC | usaspending.gov |
| W81K0020C0007 | IVYHILL TECHNOLOGIES LLC | Department of Defense | Definitive Contract | 561421 | TELEPHONE APPOINTMENT CLERKS | $4,402,617 | $15,813,657 | October 1, 2020 | March 31, 2026 | San Antonio, TX | usaspending.gov |
| 36C24625C0002 | EMPLOYMENT SOURCE INC | Department of Veterans Affairs | Definitive Contract | 561421 | ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES | $4,033,317 | $4,033,317 | October 1, 2024 | September 30, 2027 | Fayetteville, NC | usaspending.gov |
| 2043FY26C00014 | NATIONAL TELECOMMUTING INSTITUTE, INC. | Department of the Treasury | Definitive Contract | 561421 | MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IR | $3,532,393 | $27,795,262 | April 4, 2026 | December 31, 2026 | Boston, MA | usaspending.gov |
| 36C25622P0016 | INNOVATION AT WORK INC | Department of Veterans Affairs | Purchase Order | 561421 | SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. | $2,930,053 | $4,238,913 | October 8, 2021 | March 31, 2027 | New Orleans, LA | usaspending.gov |
| 36C26224P2511 | LIGHTHOUSE FOR THE BLIND OF HOUSTON | Department of Veterans Affairs | Purchase Order | 561421 | THE CONTRACTOR SHALL BE REQUIRED TO PROVIDE ON-SITE SWITCHBOARD SERVICES, 24 HOURS A DAY, 7 DAYS A WEEK, INCLUDING ALL CITY, STATE AND FEDER | $2,859,996 | $2,859,996 | September 1, 2024 | August 31, 2027 | Long Beach, CA | usaspending.gov |
| 36C24223P0024 | AURORA OF CENTRAL NEW YORK, INC. | Department of Veterans Affairs | Purchase Order | 561421 | SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER | $2,773,164 | $3,386,472 | October 1, 2022 | September 30, 2027 | Syracuse, NY | usaspending.gov |
| 693JJ426C000009 | CENTRAL ASSOCIATION FOR THE BLIND, INC. | Department of Transportation | Definitive Contract | 561421 | ACTION: NEW AWARD TITLE: NECC SUPPORT SERVICES RENEWAL THIS ACQUISITION IS FOR THE RENEWAL OF THE NEW ENTRANT CONTACT CENTER (NECC) FOR THE | $2,563,214 | $2,563,214 | September 21, 2026 | September 20, 2031 | Utica, NY | usaspending.gov |
| 36C24226P0012 | FORA PATHWAYS, INC. | Department of Veterans Affairs | Purchase Order | 561421 | FY26 NYH SWITCHBOARD SERVICES (BASE+4) | $2,304,720 | $2,304,720 | October 1, 2025 | September 30, 2027 | New York, NY | usaspending.gov |
| HT001425P0080 | SHC-BGC JV LLC | Department of Defense | Purchase Order | 561421 | SWITCHBOARD/CALL CENTER SUPPORT SERVICES | $2,058,108 | $2,058,108 | June 1, 2025 | September 30, 2026 | Bethesda, MD | usaspending.gov |
| 36C24221P0752 | MAGELLAN SOLUTIONS USA INC. | Department of Veterans Affairs | Purchase Order | 561421 | BRONX SWITCHBOARD SERVICE | $1,996,141 | $4,329,844 | May 1, 2021 | April 30, 2026 | Bronx, NY | usaspending.gov |
| 36C24722P0596 | INNOVATION AT WORK INC | Department of Veterans Affairs | Purchase Order | 561421 | SWOTCHBOARD OPERATOR SERVICES | $1,797,524 | $2,961,562 | April 1, 2022 | March 31, 2027 | Birmingham, AL | usaspending.gov |
| 36C24221C0038 | FORA PATHWAYS, INC. | Department of Veterans Affairs | Definitive Contract | 561421 | NEW YORK HARBOR SWITCHBOARD SERVICES BASE PERIOD | $1,787,909 | $3,793,748 | April 1, 2021 | April 30, 2025 | New York, NY | usaspending.gov |
| 2031JW22C00006 | MAGELLAN SOLUTIONS USA INC. | Department of the Treasury | Definitive Contract | 561421 | OCC OMBUDSMAN CALL CENTER | $1,652,625 | $2,651,469 | March 28, 2022 | March 31, 2027 | Palm Coast, FL | usaspending.gov |
| 36C26222C0183 | INNOVATION AT WORK INC | Department of Veterans Affairs | Definitive Contract | 561421 | ON-SITE TELEPHONE OPERATOR SERVICE | $1,604,337 | $2,570,515 | September 15, 2022 | September 14, 2027 | San Diego, CA | usaspending.gov |
| HT001420C0007 | GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC. | Department of Defense | Definitive Contract | 561421 | WALTER REED TELEPHONE SWITCHBOARD OPERATORS SERVICES. | $1,581,403 | $5,108,784 | June 15, 2020 | March 31, 2025 | Bethesda, MD | usaspending.gov |
| 36C26224P0544 | INNOVATION AT WORK INC | Department of Veterans Affairs | Purchase Order | 561421 | WORK ORDER DESK CLERK SERVICES (ON-SITE TELEPHONE OPERATOR SERVICE) | $1,533,320 | $1,556,965 | March 16, 2024 | March 15, 2025 | San Diego, CA | usaspending.gov |
Updated October 6, 2026. Read from USAspending.gov. Public U.S. federal spending data (U.S. Department of the Treasury). Obligations are the contract actions dated in fiscal years 2024 to 2027 of the USAspending.gov award archive of 2026-10-06; a contract's total value is its current value as USAspending reports it, including earlier years. Recipients are matched on their SAM.gov UEI, never on the name, and are shown as the government prints them. Sole proprietorships and opted-out entities count in the totals and are not named. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.